Charlette Carr
Dearborn Heights,MI
Summary
Well-versed in accurately documenting vital statistics and health metrics. Committed to creating positive rapport with clients and providing quality care.
Overview
23
23
years of professional experience
Work History
Care Assistant
Senior Service Liaison LLC
Davisburg, MI
04.2023 - Current
- Provided companionship to patients by talking, listening and engaging in activities.
- Provided compassionate care while ensuring client safety and comfort.
- Provided emotional support to individuals dealing with illness, disability or other life challenges.
- Performed light housekeeping duties including laundry and meal preparation for clients.
- Developed positive relationships with clients while respecting their dignity and autonomy.
- Responded quickly to emergency situations using appropriate interventions.
- Promoted independence by encouraging clients to perform self-care tasks whenever possible.
- Maintained clean and well-organized environment for client happiness and safety.
- Drive clients to shop for groceries, attend doctor appointments and run errands.
Optician
America's Best Contacts and Glasses
Livonia, MI
11.2014 - 07.2020
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Greeted patients warmly upon arrival at office or store location.
- Provided information on lens types, frame styles and materials, lens coatings, and accessories.
- Assisted customers with selecting frames and lenses that best suited their needs.
- Calculated measurements for eyewear using optical measuring devices.
- Adjusted eyewear for proper fit and comfort level.
- Demonstrated how to insert, remove, and care for contact lenses.
- Maintained accurate records of all transactions in computer system.
- Processed payments for products purchased by customers.
- Conducted follow-up calls to ensure customer satisfaction with purchase.
Snack Bar Attendant
Merri Bowl
Livonia, MI
08.2011 - 11.2014
- Greeted customers and answered questions about menu items.
- Maintained the cleanliness of the snack bar area and ensured all areas were stocked with supplies.
- Operated cash registers and handled customer transactions, including credit card payments.
- Prepared drinks, salads, sandwiches, burgers, fries, and other food items in accordance with restaurant standards.
- Attended staff meetings to discuss new products or changes in policies and procedures.
- Conducted opening, closing duties such as setting up, breaking down workstations, sanitizing surfaces, replenishing condiments.
Customer and Dispatching Service Representative
Long Mechanical
Northville, MI
01.2007 - 08.2009
- Answered customer inquiries regarding order status, product availability and shipping details.
- Processed incoming orders from customers via phone, email or fax.
- Resolved customer complaints in a timely manner by identifying problems and providing solutions.
- Assisted drivers with route planning and scheduling pickups and deliveries.
- Developed positive relationships with customers through courteous communication techniques.
- Scheduled appointments for technicians to perform service calls at customer locations.
- Provided feedback on processes within the dispatch team to improve efficiency.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Customer Service Reservation Agent
Carey Worldwide Chauffeured Services
Livonia, MI
05.2001 - 08.2006
- Processed reservations for customers over the phone, online, and in person.
- Verified customer information to ensure accuracy of bookings.
- Maintained detailed records of all reservations including customer contact information and payment details.
- Ensured that all customer interactions were handled professionally and courteously.
- Utilized reservation system to input customer data accurately and efficiently.
- Promptly responded to customer emails and phone calls regarding booking requests or changes.
Education
High School Diploma -
John Glenn High School
Westland, MI06-1984
Skills
- Strong Organization
- Geographical knowledge
- Service Coordination
- Data Entry
- Dispatch Coordination
- Customer Relations
- Service planning
- Critical thinker
Timeline
Care Assistant
Senior Service Liaison LLC
04.2023 - Current
Optician
America's Best Contacts and Glasses
11.2014 - 07.2020
Snack Bar Attendant
Merri Bowl
08.2011 - 11.2014
Customer and Dispatching Service Representative
Long Mechanical
01.2007 - 08.2009
Customer Service Reservation Agent
Carey Worldwide Chauffeured Services
05.2001 - 08.2006
High School Diploma -
John Glenn High School
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