Charley Sweeney
Reno,NV
Summary
Dynamic professional with a proven track record at SWA, enhancing workflow and staff performance. Excelled in customer service and emergency handling, demonstrating strong communication and teamwork. Skilled in workplace cleanliness and greeting guests, adept at quickly mastering new tasks. Achieved significant improvements in productivity and customer satisfaction. Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.
Overview
8
8
years of professional experience
Work History
General Dock Hand
SWA
05.2024 - Current
- Supported dock management in implementing procedures for improved workflow and staff performance.
- Provided excellent customer service to boat renters, quickly addressing concerns and resolving issues.
- Handled emergencies professionally, maintaining clear communication with relevant parties during incidents.
- Collaborated with team members for efficient use of resources and optimal productivity.
Hostess
Jakes on the Lake
06.2020 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Barista
Sydes Bagelry
06.2021 - 07.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Food Runner/ Togo Specialest
West Shore Pizza
01.2017 - 06.2020
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
Education
High School Diploma -
International Academy of Style
Reno, NV07.2025
Skills
- Warehouse Safety Procedures
- Loading and unloading
- Workplace Cleanliness
- Shipping and receiving
- Customer Service
- Phone Etiquette
- Greeting guests
- Team Player
- Cash Handling
- Friendly and outgoing
- Quick Learner
Timeline
General Dock Hand
SWA
05.2024 - Current
Barista
Sydes Bagelry
06.2021 - 07.2022
Hostess
Jakes on the Lake
06.2020 - Current
Food Runner/ Togo Specialest
West Shore Pizza
01.2017 - 06.2020
High School Diploma -
International Academy of Style
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