Charli Berdeaux

• Perform ocular health assessments to aid optometrists in identifying potential eye-related conditions early on.
• Operate and maintain lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
• Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.
• Coordinate patient scheduling, monitor patient flow throughout the office and properly communicate delays.

• Exam room setup and preparation of patients for examination, including obtaining and recording accurate patient histories in the practice's EMR system
• Checkied vision, pupils, tonometry, administration of eye drops
• Performing various diagnostic testing (fundus photography, OCT, fluorescein angiography)
• Answered patient questions, triaged phone calls from patients and referring physicians, and office organization and maintenance.
• Assisted ophthalmologists in performing complex ocular procedures, ensuring high-quality patient outcomes.

Licensed health and life agent, State of AL

• Advised employers on insurance, employee benefits, and other products
• Designed a benefits package to specifically fit businesses major medical and supplemental policy needs
• Created long-standing trustworthy relationships with clients while helping them through paperwork, compliance, and annual renewals.

• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Demonstrated proficiency in using various therapeutic modalities like ultrasound therapy, electrical stimulation, and spinal traction under chiropractor supervision for better treatment outcomes.
• Prepared injectable medications while maintaining a sterile field.

• Enhanced donor experience by providing friendly and efficient service during the donation process.
• Conducted comprehensive donor interviews to ensure eligibility and safety during the donation process.
• Collected blood samples using vacutainer tubes, tourniquets, syringes, and straight needles.
• Verified proper storage and transportation of specimens to laboratories.

• Completed opening, closing and shift change tasks to promote store efficiency
• Carefully maintained proper sanitation, health and safety standards in all work areas by applying industry best practices and company requirements.
• Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
• Developed strong customer service and product knowledge skills to enhance individual and team performance.