Charlie Bonilla
Whittier,CA
Summary
Outgoing and friendly motivated service worker with excellent interpersonal communication strengths. Solid experience in processing payments, handling food, and meeting customer demands in a diligent and well-organized manner. I attain coffee and tea bar experience and am beyond excited to expand my work with a well established institution that values quality business and a love for their community.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks - Jennifer Duchesneau
07.2021 - Current
- interacted with customers during hectic periods to promote a fun positive environment for all customers.
- Maintained peak times steady and low with a lowest bar time of 41 SEC. while ensuring quality coffee crafting.
- Contributed to lowest window times in the district at store 5680 Whittier and Colima.
- Connected with customers and gained several regulars, ultimately contributing to high customer connection scores and business satisfaction.
- Received Partner of the Quarter award, one that is awarded to a "partner that has made significant contributions to their store and demonstrates behaviors consistent with Starbucks mission and values."
Customer Service Clerk
Smart & Final Extra - Art Cervantes
05.2020 - 08.2020
- Assisted large volumes of customers every day with a positive attitude for customer satisfaction.
- Issued receipts, processed refunds, and placidly handled busy hours as a newly trained cashier.
- Kept front registers organized and for efficient services in a timely manner.
- Responded to customer needs through competent customer service and prompt problem-solving.
Education
Associate of Arts - Business Administration And Management
Fullerton College
Fullerton, CAHigh School Diploma -
California High School
Whittier, CA06.2022
Skills
- Individualized Instruction
- POS System Operations
- New Hire Training
- Product Display
- Beverage Preparation
- Drink Consistency
- Coffee and Tea Expertise
- Equipment and Store Cleaning
- Graphic Design
- Writing and Design (Detail Oriented)
Timeline
Barista
Starbucks - Jennifer Duchesneau
07.2021 - Current
Customer Service Clerk
Smart & Final Extra - Art Cervantes
05.2020 - 08.2020
Associate of Arts - Business Administration And Management
Fullerton College
High School Diploma -
California High School
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