Summary
Overview
Work History
Education
Skills
Experience
Timeline
Generic

Charlie Burnette

Apache Junction,AZ

Summary

Experienced professional seeking full-time role with reputable company. Skilled and positive team player committed to contributing to daily objectives and goals. Dedicated to supporting company success through hard work and collaboration. Strong work ethic and results-focused mindset. Eager to make valuable impact within dynamic, goal-oriented organization.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

IntouchCx
02.2025 - Current
  • Resolved customer inquiries via phone efficiently for PetSmart stores using CRM software, ensuring timely and accurate responses.
  • Trained new team members on customer service protocols and best practices for enhanced performance due to my 2 month top customer service performance.
  • Implemented process improvements that increased response time and improved overall customer satisfaction scores.

Uber Partner

Uber Rideshare
09.2019 - Current
  • Executed timely pick-up and drop-off services for clients assigned via Uber.
  • Transported clients with positive attitude and professionalism.

Supervisor/ Shift Lead

Walgreens Boots Alliance
10.2023 - 01.2025
  • Supervised daily operations, ensuring workflow efficiency and adherence to safety protocols.
  • Resolved operational issues promptly, minimizing disruptions to service.

Sales Associate/ Trainer

Asurion Tech Repair and Solutions
12.2022 - 12.2023
  • Checked in phones, computers, tablets, and game consoles promptly and professionally.
  • Facilitated new employee training, driven by superior sales achievements.

Core Tech 2

ALS Minerals and Geochemistry
06.2022 - 12.2022
  • Unloaded and organized core sample boxes supplied by mining companies.
  • Executed core cutting process with precision, ensuring compliance with PPE standards.

Cashier

Quick mart
12.2021 - 06.2022
  • Assisted customers and handled cashier duties promptly and professionally.

Unload dock supervisor

United parcel service (UPS)
05.2020 - 09.2020
  • Coordinated organized unloading process to direct packages to correct UPS hubs in Arizona.

Customer service representative and retention specialist

VXI Global Solutions/ AT&T
08.2018 - 09.2019
  • Handled phone calls related to Direct TV accounts efficiently.
  • Handled client calls to prevent account disconnections caused by service issues.
  • Upsold AT&T products including internet, home phone, and cell phone services.

Education

GED - undefined

01.2005

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Deescalate situations
  • Data entry

Experience

I have experience in 10 plus years in customer service, I also have two plus years of collections Experience and am a fast learner and willing and open minded to learn new things. Thank you for your time and consideration on any position available and or offered to me.

Timeline

Customer Service Representative

IntouchCx
02.2025 - Current

Supervisor/ Shift Lead

Walgreens Boots Alliance
10.2023 - 01.2025

Sales Associate/ Trainer

Asurion Tech Repair and Solutions
12.2022 - 12.2023

Core Tech 2

ALS Minerals and Geochemistry
06.2022 - 12.2022

Cashier

Quick mart
12.2021 - 06.2022

Unload dock supervisor

United parcel service (UPS)
05.2020 - 09.2020

Uber Partner

Uber Rideshare
09.2019 - Current

Customer service representative and retention specialist

VXI Global Solutions/ AT&T
08.2018 - 09.2019

GED - undefined

Similar Profiles

CREATE PROFILE
Charlie Burnette