Charlie Cragin
Brookline,MA
Summary
Accomplished Strategic Account Manager with four years experience interfacing with C-Suite executives to drive meaningful revenue growth and results. Understands how to build relationships and tailors solutions to fit specific clients' needs.
Overview
4
4
years of professional experience
Work History
Senior Strategic Account Manager
Wayfair
Boston, MA
08.2022 - Current
- Managed multiple suppliers across categories such as: Mattresses and Utility Bedding, Soft Home, Upholstery, Rugs, and Decor.
- Advised suppliers on how to best advertise on Wayfair.com, building custom strategies that suited their needs.
- Grew Revenue across my book of business by over 100% in 2023, on track to grow revenue by over 150% in 2024.
- Managed some of the largest accounts at Wayfair and built close relationships with key executives to grow their businesses.
Senior Project Manager, Relocation Services
Worldcare Pet Transport
Darien, CT
01.2020 - 08.2022
- Led a team specializing in live animal export and import in Europe and the Middle East
- Built relationships with Fortune 500 executives from companies such as Ford, Rivian, Amazon, & Goldman Sachs
- Developed new routes and procedures to maintain high customer satisfaction during periods of upheaval in international travel (Covid 19, Brexit, War in Ukraine)
- Maintained one of the highest customer satisfaction ratings in the history of the company (3.9/4)
Education
Bachelor of Arts - Peace War And Defense
University of North Carolina At Chapel Hill
Chapel Hill, NC05.2020
Skills
- Relationship Management
- Sales strategy development
- Ecommerce Advertising
- Leadership
- Proposal Writing
- Contract Negotiation
Timeline
Senior Strategic Account Manager
Wayfair
08.2022 - Current
Senior Project Manager, Relocation Services
Worldcare Pet Transport
01.2020 - 08.2022
Bachelor of Arts - Peace War And Defense
University of North Carolina At Chapel Hill