Charlie Dillon
Ashland,KY
Summary
Personable and dedicated Customer Service Representative with extensive experience in the billing department. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with customer and fellow representives. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Amazon
Ashland, KY
07.2019 - Current
- Established Electronic Funds Transfer Project
- Solved Gemba to help Creature process run smoothly
- Mentored junior team members and managed employee relationships. ex. Natausha was assigned to me when she started and answered her question
- Worked Bams
- Worked with IRS tool for PBO until they where able to get the tool to all other reps
- Worked Retial, Account change , and Apex
- Created Gembas
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Customer Service Representative
Directv
Ashland , KY
02.2014 - 02.2018
- Strengthened customer retention by offering discount options.
- Identified needs of customers promptly and efficiently.
- Recognized by management for providing exceptional customer service.
Education
Some College (No Degree) - Secondary Education
North Dakota State University
Fargo, NDSkills
- Call Management
- Multi-Task Management
- Payment Processing
- Account Management
Accomplishments
- Worked 39% of the creature tickets since the launch of the project.
- Awarded one of the highest CSR for Directv/AT&T in 2017.
Timeline
Customer Service Representative
Amazon
07.2019 - Current
Customer Service Representative
Directv
02.2014 - 02.2018
Some College (No Degree) - Secondary Education
North Dakota State University
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