Golf, Pickle Ball, Bicycling, watching old movies
- Gardening
- Cooking
Charlie Ethier
Sun City West,AZ
Summary
Accomplished Strategic Account Manager and UPS Driver with a proven track record in sales strategy development and client relationship building. At United Parcel Service, UPS, I enhanced key account satisfaction and retention, driving revenue growth. Skilled in territory management and customer satisfaction.
Overview
25
25
years of professional experience
Work History
Strategic Account Manager
United Parcel Service, UPS
01.1992 - 04.2010
- Served as the primary point of contact for all account-related matters, building trust with key decisionmakers.
- Managed a portfolio of key accounts, ensuring high levels of client satisfaction and retention.
- Developed customized strategies for each account, resulting in stronger partnerships and improved outcomes.
- Collaborated cross-functionally to address client needs promptly and efficiently.
- Presented regular updates on account performance to senior leadership, highlighting successes and areas requiring attention.
- Monitored sales performance metrics to achieve strategic account objectives.
UPS Driver, Customer Service and Sales
United Parcel Service, UPS
04.1985 - 04.2010
- Delivered packages efficiently, ensuring timely arrival at destinations.
- Navigated various routes to optimize delivery times.
- Maintained vehicle in excellent condition, enhancing safety and reliability.
- Improved client satisfaction by adhering to scheduled delivery windows.
- Resolved delivery challenges, maintaining service quality.
- Conducted regular vehicle inspections to ensure compliance with safety standards.
- Managed delivery records for accurate tracking and reporting.
Education
High School Diploma -
La Crescenta High School
La Crescenta, CA09-1969
Skills
- Sales strategy development
- Revenue generation
- Territory management
- Customer satisfaction measurement
Accomplishments
Achieved UPS business plan for large customer, ( Mail Boxes Ect, UPS Store).
Interests
Timeline
Strategic Account Manager
United Parcel Service, UPS
01.1992 - 04.2010
UPS Driver, Customer Service and Sales
United Parcel Service, UPS
04.1985 - 04.2010
High School Diploma -
La Crescenta High School
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