Charlie Farah
Orange Park,FL
Summary
Experienced business owner and operations leader with 25+ years in high-volume hospitality management. Skilled in operations, staff leadership, financial management, logistics, and customer service excellence. Proven ability to build and lead teams, streamline processes, and drive revenue growth. Seeking to transition into a corporate operations, facilities, or management role where I can leverage my leadership experience while maintaining work-life balance.
Overview
26
26
years of professional experience
Work History
Owner/Operator
Ship 2 Shore Seafood & Steaks
08.2014 - 07.2025
- Directed daily operations for a fast paced restaurant with $2.5 million in annual revenue
- Recruited, trained and supervised a team of 30+ employees with a high retention rate
- Managed full P&L responsibilities including budgeting, payroll and vendor negotiations
- Increased revenue by 15% through marketing campaigns, customer loyalty programs and vendor negotiations
- Developed and implemented comprehensive business plan to maximize the business' success
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Maintained compliance with health, safety and labor regulations
Head Bartender
Derby on Park
06.2012 - 01.2014
- Mixed and served beverages while maintaining knowledge of 100+ drink recipes
- Monitored guest behavior and ensured compliance with alcohol service regulations
- Increased nightly sales by upselling premium products and creating signature cocktails
- Maintained bar inventory, placed supply orders, and reduced waste through careful portion control
Operations Manager, Customer Experience
St. Johns Seafood & Steaks
03.2007 - 02.2012
- Supported the general manager in overseeing daily restaurant operations, including scheduling, staff supervision, and workflow efficiency
- Guided all managers and staff to keep up with company goals on food costs, operations costs and payroll
- Maintained high profitability each month with over 15% profits, keeping payroll under 25% and food cost under 40%
- Coordinated with vendors and monitored inventory to maintain cost control and consistent product quality
- Assisted in training, coaching, and developing team members to improve performance and service standards
- Handled customer escalations and resolved service issues quickly to ensure a positive guest experience
- Maintained compliance with health, safety, and labor policies while fostering a safe, productive work environment
- Contributed to operational improvements that reduced waste and improved profit margins
- Performed duties and provided service in accordance with established operating procedures and company policies.
Bartender/Server Trainer
Longhorn Steakhouse
11.1999 - 02.2007
- Served food and beverages promptly with focused attention to customer needs
- Kept bar presentable and well-stocked to meet customer needs
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff
- Answered customers' questions, recommended items, and recorded order information
- Upsold menu items to customers, driving up per sale revenues and maximizing profits
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol
Education
No Degree - Business Administration And Management
Florida State College
Jacksonville, FLHigh School Diploma -
Englewood High School
Jacksonville, FL06-1999
Skills
- Business & Financial Management
- Team Leadership & Training
- Customer Experience / Client Relations
- Sales & Marketing Strategy
- Process Involvement & Efficiency
- Vendor & Contract Negotiations
- Scheduling & Workforce Management
- Problem Solving & Decision Making
Timeline
Owner/Operator
Ship 2 Shore Seafood & Steaks
08.2014 - 07.2025
Head Bartender
Derby on Park
06.2012 - 01.2014
Operations Manager, Customer Experience
St. Johns Seafood & Steaks
03.2007 - 02.2012
Bartender/Server Trainer
Longhorn Steakhouse
11.1999 - 02.2007
No Degree - Business Administration And Management
Florida State College
High School Diploma -
Englewood High School
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