- DIY and Home Improvement
- I like working with my hands and fixing things
- Geocaching
- Getting involved in local advocacy groups to promote positive change in the community
- Gardening & Plant Medicine
Charlie Figueiredo
Haslet,USA
Summary
Experienced sales leader with expertise in managing client accounts and cultivating long-term relationships. Proven track record of successfully overseeing multiple projects, ensuring prompt delivery and high client satisfaction. Demonstrates exceptional problem-solving and communication abilities. Previous role as a technical sales consultant involved managing intricate technical network design configurations and crafting tailored solutions to address customer challenges.
Overview
17
17
years of professional experience
Work History
Sales Account Lead III
AT&T Business, Protect & Grow
08.2024 - Current
- Discussed financial options with clients and provided informed suggestions.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Developed comprehensive reports on account performance, presenting results to senior management during regular meetings.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Leveraged data-driven insights to optimize account performance and identify trends over time.
- Developed advanced product knowledge to share current information while generating and delivering products quotes.
Client Solutions Executive III
AT&T Mobility, Global Enterprise Solutions
10.2021 - 07.2024
- Enhanced client satisfaction by identifying their needs and providing tailored solutions.
- Built long-lasting relationships with clients through effective communication and rapport building.
- Led contract negotiations with prospective clients, securing favorable terms for both parties involved.
- Developed targeted marketing campaigns designed to showcase the company''s offerings and attract new business prospects.
- Connected customers with services based on individual needs and vendor capabilities.
- Used CRM software to record customer interactions and track general sales activities for review and follow-up.
Client Solutions Executive 2, National Business Mid Markets, Central - South
AT&T, Inc.
12.2018 - 10.2021
- Supporting a module of 65 accounts in the Dallas and surrounding areas
- Tasked growing revenue and protecting the existing base
- Achieved 151.87% in Strategic Services NSR YTD in 2018; Ranked #1 locally & 2nd nationally
- Achieved overall A&D Performance Rating: Far Exceeds 2018, 2019, and 2020
- CRU Attainment is 110% YTD 2021
- Recent Win: Farmer Brothers Coffee 100% CRU Growth – April 2021
- Recent Win: TAS Environmental – 300 CRU Gross Adds with 150 ELD Trackers from Fleet Complete, Tablet Mounts
Applications Sales Consultant II (ASC 2) – National Business Tech Team - Central
AT&T, Inc.
02.2016 - 12.2018
- Support 7 Fiber Acq
- Sellers tasked with bringing in new business and lighting new buildings with AT&T Fiber Services
- Achieved 151.87% in Strategic Services NSR YTD in 2016; Ranked #1 locally & 2nd nationally
- Achieved overall A&D Performance Rating: Far Exceeds 2016
- Awarded a trip to South Beach for sales achievements in 2016
- Achieved 127% in Strategic Services NSR YTD in 2017; Ranked #1 locally & 10th nationally
- Awarded Role Model / Leader rating on A&D 2017
Applications Sales Consultant II (ASC 2) – Corporate Business Solutions SW
AT&T, Inc.
01.2014 - 01.2016
- Support 2 Tactical Module Account Managers as a technical resource overlay to the account team
- Achieved 131% in Mobility Applications Sales Production YTD 2014
- Achieved 116% in Strategic Services Sales Production YTD 2014
- Achieved 109% in Strategic Services Sales Production YTD through Sept 2015
- Achieved 95.28% in Mobility Applications Sales Production YTD through Aug 2015
- Completed the Harvard Mentor Management Program
- AT&T Mobility Applications Certified
- Sold 1st ShoreTel Hosted SVAS Solution in N
- Texas
Sales Manager – Retention – Corporate Business Solutions SW
AT&T, Inc.
09.2013 - 12.2013
- Managed a team of 9 SSC’s who were overlay to assigned Account Managers
- Motivated the team to exceed expectations in meeting monthly sales objectives, and retaining more customers
- Resolved customer escalations
- Worked with internal partners and prospected to find new ways to improve upon the customer’s AT&T experience
- Conducted routine 1:1 sessions with each SSC to develop their techniques and increase their “win ratio” for greater success
Sales Solution Consultant – Retention – National Business Markets SW
AT&T, Inc.
01.2010 - 12.2013
- Provided support to a team of Outside Account Managers in retaining expired contracts for their customers
- Assisted in design/price/implementation of contracts and provided excellent customer service
- Secured the base through retention of customer contracts and services
- Increased customers annual spend by offering bundled solutions and bolt-on services
- Jan-Dec 2010 achieved 142% of combined quota
- Aug-Dec 2012 achieved a Combined Wireless & Wireline Attainment of 164.92%
- YTD 2013 Achieved a Wireline attainment of 122.82% & Widgets of 177.78%
Technical Consultant – National Business Markets SW
AT&T, Inc.
01.2012 - 08.2012
- Supported the NBM Senior Vice President initiative to improve the accuracy of orders and reduced the number of failed SIP audits being submitted
- Reduced failed SIP audit rate YOY by 31%
Sales Solution Consultant 1 Module – National Business Markets SW
AT&T, Inc.
01.2011 - 12.2011
- Managed a customer base of $4 million in annual revenue by consulting each customer and recommending a solution tailored for their business
- Achieved revenue targets by offering product solutions including wireless and other hosted services/applications, and maintained customer satisfaction
- Secured the base
- Provided billing support and analysis
Sales Solution Consultant – Account Manager
AT&T Corp.
09.2009 - 12.2009
- Managed a customer base by consulting each customer and recommending a solution tailored for their business
- Achieved revenue targets by offering product solutions including wireless and other hosted services/applications
- Secured the base by maintaining customer satisfaction and providing billing support and analysis
Sales Manager – Preferred Sales Center – RLBM
AT&T Corp.
08.2008 - 07.2009
- Managed a team of 9 SSC’s in retaining small business customers attempting to cancel their service with AT&T
- Offered new/improved solutions tailored to the customer’s needs to secure their business
- Managed ACD Schedules in Total View to maintain call coverage at all times
- Motivated the team to exceed expectations in meeting monthly sales objectives, and retaining more customers
- Resolved customer escalations
- Worked with internal partners and prospected to find new ways to improve upon the customer’s AT&T experience
- Conducted routine 1:1 sessions with each SSC to develop their techniques and increase their “win ratio” for greater success
- 2009 attainment 237%
Sales Solution Consultant – Regional & Local Business Markets – PSC
AT&T Corp.
01.2008 - 08.2008
- Managed a daily schedule taking inbound calls transferred by the Customer Care team for retention and win/winback customer scenarios
- Consulted with each customer, managed their price point with current promotions, then recommended a solution tailored for their business
- Achieved revenue targets by offering product solutions including wireless and other hosted services/applications
- Maintained customer satisfaction
- Jan-Dec 2008 YTD Attainment 181%
Sales Executive – National Business Markets - SW
SBC Southwestern Bell
08.2007 - 12.2007
- Achieved revenue targets by offering product solutions including wireless and other hosted services/applications
- Aug – Nov on Pay Protect; December attainment of 237.85%
Education
Bachelor’s Degree Equivalent - Sales, Business Management
AT&T Personal Learning
Online10-2022
Mobility Certification Training, MPLS Certification Training
01.2011
Consultative Selling
01.2009
Tarrant County College -
Tarrant County College
Hurst, Texas01.2004
Spanish Language
01.2003
Skills
- Team leader and motivator
- Excellent organization and time management
- Building rapport with customers
- Business professionals
- Highly motivated
- Truly dedicated to excellence
- Relationship Management
- Upselling strategies
- Performance Tracking
- Technical understanding
- Customer Service
- Problem-Solving
Interests
Timeline
Sales Account Lead III
AT&T Business, Protect & Grow
08.2024 - Current
Client Solutions Executive III
AT&T Mobility, Global Enterprise Solutions
10.2021 - 07.2024
Client Solutions Executive 2, National Business Mid Markets, Central - South
AT&T, Inc.
12.2018 - 10.2021
Applications Sales Consultant II (ASC 2) – National Business Tech Team - Central
AT&T, Inc.
02.2016 - 12.2018
Applications Sales Consultant II (ASC 2) – Corporate Business Solutions SW
AT&T, Inc.
01.2014 - 01.2016
Sales Manager – Retention – Corporate Business Solutions SW
AT&T, Inc.
09.2013 - 12.2013
Technical Consultant – National Business Markets SW
AT&T, Inc.
01.2012 - 08.2012
Sales Solution Consultant 1 Module – National Business Markets SW
AT&T, Inc.
01.2011 - 12.2011
Sales Solution Consultant – Retention – National Business Markets SW
AT&T, Inc.
01.2010 - 12.2013
Sales Solution Consultant – Account Manager
AT&T Corp.
09.2009 - 12.2009
Sales Manager – Preferred Sales Center – RLBM
AT&T Corp.
08.2008 - 07.2009
Sales Solution Consultant – Regional & Local Business Markets – PSC
AT&T Corp.
01.2008 - 08.2008
Sales Executive – National Business Markets - SW
SBC Southwestern Bell
08.2007 - 12.2007
Mobility Certification Training, MPLS Certification Training
Consultative Selling
Tarrant County College -
Tarrant County College
Spanish Language
Bachelor’s Degree Equivalent - Sales, Business Management
AT&T Personal Learning
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