Charlie Hein
Tempe,AZ
Summary
Versatile hospitality expert skilled in managing financial operations and fostering customer relationships. Experience in training staff and enhancing service quality through personalized attention, contributing to improved efficiency and guest satisfaction across various roles.
Overview
5
5
years of professional experience
2021
2021
years of post-secondary education
Work History
Night Auditor
Hotel Adeline
Scottsdale, Arizona
02.2026 - Current
- Managed nightly financial reports and reconciled cash drawers to ensure accuracy.
- Processed room charges and payments using hotel property management system.
- Conducted verification of night audit paperwork for daily room occupancy and revenue.
- Addressed customer inquiries regarding hotel services, reservations, and directions.
- Answered incoming calls and recorded messages as required.
General Manager and Bartender
Kavasutra Kava Bar
03.2023 - Current
- Guided team members to achieve high productivity and exceed performance metrics.
- Cultivated strong customer relationships through effective interaction and engagement.
- Monitored daily cash discrepancies and inventory counts to ensure accuracy.
- Boosted sales through upselling techniques and extensive knowledge of specials and promotions.
Barista Shift Lead
Dutch Bros
09.2021 - 12.2022
- Cultivated welcoming environment through encouragement of employee-customer interactions.
- Mentored new hires, sharing expertise to ensure effective onboarding and performance.
- Fostered customer loyalty by building strong relationships and delivering personalized recommendations.
- Trained new baristas on coffee preparation and customer service standards.
- Managed daily shift operations, prioritizing tasks to enhance team efficiency.
Education
Associate of Arts -
Walla Walla Community College
Walla Walla, WAReferences
Eric Richards
- +1 602-672-8872
Danielle Smith
- +1 408-516-3298
Sarah Friend
- +1 480-772-9185
Timeline
Night Auditor
Hotel Adeline
02.2026 - Current
General Manager and Bartender
Kavasutra Kava Bar
03.2023 - Current
Barista Shift Lead
Dutch Bros
09.2021 - 12.2022
Associate of Arts -
Walla Walla Community College