Charlie Joyce
Elroy
Summary
Experienced with customer service, inventory management, and sales. Utilizes effective communication and problem-solving abilities.
Demonstrated patience and excellent engagement in both one-on-one and group settings.
Reliable team player known for adaptability and fostering a positive, results-driven environment.
Overview
6
6
years of professional experience
Work History
Retail Coworker
Kwik Trip
Multiple Sites
06.2024 - Current
- Operated cash register efficiently, ensuring accurate transactions and customer satisfaction.
- Monitored inventory levels, assisting in restocking processes to meet customer demand.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Increased repeat business by establishing rapport with customers through genuine engagement and attentive service.
- Managed loss prevention efforts by adhering to store security protocols and reporting suspicious activity when necessary.
- Greeted customers and provided outstanding customer service.
Youth Baseball Coach
Elroy Parks & Recreation
Elroy, WI
06.2023 - 08.2023
- Supervised and coordinated baseball team and program in Little league.
- Developed and implemented practice plans to enhance player skills and teamwork.
- Coordinated game strategies to maximize team performance and player development.
- Mentored players in techniques, fostering individual improvement and confidence.
- Established a positive team culture promoting sportsmanship and respect among players.
Customer Service Associate / Cashier
Ace Hardware
Tomah, WI
06.2022 - 08.2022
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers in locating products and provided knowledgeable recommendations.
- Handled product returns and exchanges, ensuring compliance with company policies.
- Trained new associates on cash handling procedures and customer service best practices.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Custodial Assistant
Tomah School District
Tomah, WI
06.2021 - 08.2021
- Coordinate and Direct Four-Man Team
- Assembled basic furniture and supplies for offices and other multi-use rooms.
- Restocked cleaning supplies and ensured timely availability for custodial needs.
- Maintained cleanliness and sanitation standards across multiple facilities.
City Worker
Tomah Parks & Recreation
Tomah, WI
06.2020 - 08.2020
- Operation of Heavy Machinery
- Maintained cleanliness of parks, ensuring safe and enjoyable environments for visitors.
- Pool Maintenance
- Operated landscaping equipment to maintain park facilities and recreational areas.
Education
Bachelor of Arts - Psychology
Crown College
St. Bonifacius, MN05-2026
Skills
- Excellent communication
- Strong work ethic
- Interpersonal skills
- Friendly and outgoing
- Relationship building
- Retail sales
- Reliability and punctuality
- Customer service
- Coaching and mentoring
Timeline
Retail Coworker
Kwik Trip
06.2024 - Current
Youth Baseball Coach
Elroy Parks & Recreation
06.2023 - 08.2023
Customer Service Associate / Cashier
Ace Hardware
06.2022 - 08.2022
Custodial Assistant
Tomah School District
06.2021 - 08.2021
City Worker
Tomah Parks & Recreation
06.2020 - 08.2020
Bachelor of Arts - Psychology
Crown College