Charlie Lee-Soulisak
Maplewood
Summary
Results-driven professional experienced in compliance monitoring and problem-solving. Known for attention to detail and strong customer service skills, contributing to efficient case management and successful client interactions.
Overview
25
25
years of professional experience
Work History
Eligibility Specialist
Anoka County Human Services
Blaine
04.2024 - 09.2024
- Reviewed eligibility applications for health care programs submitted through MNSure.
- Assisted clients in completing necessary paperwork for services.
- Maintained accurate records in the electronic case management system.
- Updated client files with relevant documentation and status changes.
- Monitored compliance with state and federal regulations regarding eligibility processes.
Financial Worker II
Ramsey County Human Services
St Paul
05.2016 - 03.2024
- Analyzed financial information provided by applicants to verify income levels.
- Maintained accurate records in the electronic case management system.
- Provided information on program guidelines and available resources.
- Monitored compliance with state and federal regulations regarding eligibility processes.
- Reviewed applications for eligibility and determined whether applicants met the criteria to receive benefits.
- Reviewed applications to verify client information and resolve discrepancies.
- Conducted detailed interviews with applicants to determine their eligibility for assistance programs. Volunteered to help with EA/EGA applications during COVID due to the overflow of applications received.
Medical Interpreter
Surad Interpreting
Minneapolis
01.2012 - 01.2016
- Facilitated communication between patients and healthcare providers in diverse medical settings.
- Assisted healthcare professionals in understanding patient needs and concerns effectively.
- Managed sensitive information while ensuring confidentiality and compliance with regulations.
- Adapted interpretation techniques to suit various cultural contexts and language nuances.
- Maintained detailed records of interpreted sessions for quality assurance purposes.
Education
Some College (No Degree) - Psychology
UW-Stout
Menomonie, WISkills
- Attention to detail
- Compliance monitoring
- Client assistance
- Customer service
- Case management
- Problem solving
- Documentation and reporting
- Effective communication skills
Languages
Hmong
Native/ Bilingual
Timeline
Eligibility Specialist
Anoka County Human Services
04.2024 - 09.2024
Financial Worker II
Ramsey County Human Services
05.2016 - 03.2024
Medical Interpreter
Surad Interpreting
01.2012 - 01.2016
Some College (No Degree) - Psychology
UW-Stout