Charlie Niles
Baltimore,MD
Summary
Consultative sales professional with a passion for building meaningful client relationships and delivering premium customer experiences. Brings a combined background in service and sales, enabling a nuanced, trust-based approach to client engagement. Adept at articulating value, navigating objections, and continuously refining sales techniques through coaching, training, and collaboration with experienced team members.
Overview
7
7
years of professional experience
Work History
Front End Account Executive
MarketWise
Baltimore, MD
06.2024 - Current
- Built rapport with prospective and existing clients to identify investment goals, and recommend tailored solutions.
- Successfully closed revenue-generating opportunities by aligning product benefits with client objectives.
- Demonstrated the ability to close complex sales involving premium-priced financial research products.
Member Service Representative
Stansberry Research
Baltimore, MD
01.2022 - 06.2024
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledge bases.
- Offered exceptional customer service while assisting customers with various types of technical issues via email and telephone.
- Assisted management in the training of new employees while continuing to complete my daily tasks.
- Worked with other departments to assist in product development and produce supporting educational material for new and existing clients.
Clerk
Bel Air Liquors
Bel Air, MD
09.2019 - 01.2022
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Oversaw store inventory by restocking supplies.
- Remotely assisted customers with problems using store website/online store.
Management Assistant
Dewey Donut Co.
Forest Hill, MD
11.2018 - 08.2019
- Handled responsibilities successfully upon general managers absence.
- Kept equipment functional and supplies well-stocked to promote efficient operations.
- Pleasantly welcomed customers, answered phone calls and maintained a friendly environment for customers and fellow employees.
Education
High School Diploma -
North Harford High School
Pylesville, MD05.2018
Some College (No Degree) - Psychology
Harford Community College
Bel Air, MDSkills
- Microsoft Office
- Salesforce
- Tech Support
- Customer Satisfaction
- Creative Problem Solving
- Organization
- Sales negotiation
- Rapport building
Musician
Multi-Instrumentalist
Timeline
Front End Account Executive
MarketWise
06.2024 - Current
Member Service Representative
Stansberry Research
01.2022 - 06.2024
Clerk
Bel Air Liquors
09.2019 - 01.2022
Management Assistant
Dewey Donut Co.
11.2018 - 08.2019
High School Diploma -
North Harford High School
Some College (No Degree) - Psychology
Harford Community College