CHARLIE OJEDA JR
Summary
Customer-focused Mobile Sales Consultant with passion for driving sales through exceptional service and product recommendations. Thorough, detailed and highly resourceful with 12 years of demonstrated dedication to meeting customer needs while exceeding business goals.
Overview
17
17
years of professional experience
Work History
Airport Operations Agent
JetBlue
10.2021 - Current
- Used Sabre to rebook itineraries, issue boarding passes, and calculate and collect appropriate fees.
- Created positive start to passenger trips by greeting passenger and providing seamless check-in and ticketing experience.
- Reduced customer complaints by providing exceptional service to passengers and promptly addressing concerns.
- Assisted passengers with special needs during boarding processes while offering compassionate care throughout their time at the airport.
- Ground Security Coordinators (GSC)
- Customer Resolution Officer (CRO)
- Operations TDY
Mobile Expert
T-Mobile US Inc.
05.2018 - 01.2020
- Maintained excellent knowledge of complex technology devices and products to assist customers in making selections to meet business and personal needs
- Troubleshot technical concerns regarding cell phone operations, applications and performance
- Achieved top performance by strategically adapting to rapidly changing, competitive environment
- Identified opportunities to further business transactions via upselling and cross-selling
- Answered questions from customers regarding products and services both by telephone and in-person
- Researched customer issues and determined which solutions would be most effective
- Pleasantly greeted customers and determined individual needs by asking appropriate questions
- Provided information about network policies, contract parameters and payment plans
- Selected correct products based on customer specifications and explained details and functionality of each
Sales Representative (Key Holder)
T-Mobile US Inc.
06.2008 - 05.2018
Sales Representative
T-Mobile US Inc.
08.2007 - 06.2008
Education
High School Diploma -
Samuel Gompers Vocational And Technical Highschool
The Bronx, NY08.2003
Skills
- Customer consultations
- Product and service knowledge
- Problem-solving skills
- Upselling and cross-selling
- Security procedures
- Store merchandising
- Efficient multitasking
- Strong decision-making
- Professionalism and courtesy
Timeline
Airport Operations Agent
JetBlue
10.2021 - Current
Mobile Expert
T-Mobile US Inc.
05.2018 - 01.2020
Sales Representative (Key Holder)
T-Mobile US Inc.
06.2008 - 05.2018
Sales Representative
T-Mobile US Inc.
08.2007 - 06.2008
High School Diploma -
Samuel Gompers Vocational And Technical Highschool
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