Brandon Toolsee
Queens,NY
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated at ALLIANCE GROUND INTERNATIONAL. Skilled in ground support coordination and superior customer service, adept at leveraging computerized diagnostic tools and efficient multitasking to deliver exceptional results. Successfully negotiated cost reductions and improved service efficiency, embodying professionalism and courtesy. Skilled Service Mechanic bringing 1 year of progressive experience in troubleshooting, maintenance and repair of any automobiles. Effective communicator with customer and management. Organized, detail-oriented and adept at efficiently prioritizing high-volume workloads.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Airport Operations Agent
ALLIANCE GROUND INTERNATIONAL, Building 21, JFK AIRPORT
Building 21 JFK Airport
09.2022 - 06.2024
- Used [Software] to rebook itineraries, issue boarding passes and calculate and collect appropriate fees.
- Stacked unclaimed items onto baggage carts and into storage racks and shelves.
- Provided announcements to passengers to explain baggage procedures.
- Created positive start to passenger trips by greeting passenger and providing seamless check-in and ticketing experience.
- Reduced customer complaints by providing exceptional service to passengers and promptly addressing concerns.
Service Mechanic
Sams Automotive Repairs & Collision
12330 Merrick Blvd Jamaica Ny 11434
02.2021 - 08.2022
- Negotiated favorable pricing agreements with vendors to reduce costs on parts orders.
- Performed vehicle servicing and drive train repairs.
- Streamlined parts inventory management through careful tracking and reordering processes.
- Improved customer satisfaction by providing timely and accurate diagnoses of mechanical issues.
- Increased shop efficiency by maintaining a clean and organized work environment.
Education
Associate Degree in Automotive - Automotive Mechanics
New York Automotive And Diesel Institute
Jamaica, NY12.2024
High School Diploma -
August Martin High School
Jamaica, NY06.2022
Skills
- Strong decision-making
- Efficient multitasking
- Ground Support Coordination
- Superior customer service
- Effective problem solving
- Professionalism and Courtesy
- Customer service-focused
- Engine repair
- Customer Service-Oriented
- Computerized Diagnostic Tools
Certification
1. Ford Certifications
2. Ac Delco Certifications
3. Mercedes Benz Certifications
Timeline
Airport Operations Agent
ALLIANCE GROUND INTERNATIONAL, Building 21, JFK AIRPORT
09.2022 - 06.2024
Service Mechanic
Sams Automotive Repairs & Collision
02.2021 - 08.2022
Associate Degree in Automotive - Automotive Mechanics
New York Automotive And Diesel Institute
High School Diploma -
August Martin High School