Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jammie Fisher

Oak Lawn,IL

Summary

Dynamic and dedicated professional with extensive experience at United Airlines, excelling in superior customer service and effective conflict resolution. Proven ability to enhance passenger satisfaction through strong decision-making and teamwork. Skilled in emergency response preparedness and crew resource management, ensuring safety and comfort in high-pressure environments.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Airport Operations Agent

Southwest Airlines
04.2022 - Current
  • Assisted in managing passenger check-in processes and boarding protocols.
  • Learned safety regulations and operational procedures to ensure compliance.
  • Communicated effectively with passengers to address inquiries and resolve issues.
  • Provided announcements to passengers to explain baggage procedures.
  • Enhanced on-time performance by efficiently managing aircraft turnaround processes.
  • Assisted passengers with special needs during boarding processes while offering compassionate care throughout their time at the airport.

Fitness Attendant

The Salvation Army Kroc Center
02.2019 - 11.2021
  • Monitored fitness facility to ensure adherence to safety and cleanliness standards.
  • Assisted members with equipment usage, promoting safe and effective workouts.
  • Conducted regular inspections of gym equipment for maintenance and functionality.
  • Developed and implemented engaging fitness programs tailored to diverse member needs.
  • Provided exceptional customer service, addressing member inquiries and concerns promptly.
  • Greeted customers and offered them assistance.
  • Collaborated with team members to enhance overall member experience and satisfaction.

Sales Associate

Marshalls Department Store
08.2018 - 01.2020
  • Delivered exceptional customer service, enhancing overall shopping experience and customer satisfaction.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Listened to customer needs and desires to identify and recommend optimal products.

Flight Attendant

United Airlines
03.2006 - 11.2015
  • Delivered exceptional in-flight service, ensuring passenger comfort and satisfaction throughout the flight.
  • Assisted with pre-flight safety checks and briefings, promoting adherence to airline safety protocols.
  • Managed conflict resolution effectively, addressing passenger concerns with professionalism and empathy.
  • Trained new crew members on operational procedures, fostering a collaborative team environment.
  • Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
  • Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
  • Advised passengers of flight regulations to maximize safety and security.

Education

No Degree - Merchandising And Management

Illinois Institute of Art
Chicago, IL

Skills

  • Strong decision-making
  • Efficient multitasking
  • Superior customer service
  • Professionalism and courtesy
  • Reliable punctuality
  • Emergency response preparedness
  • Teamwork and collaboration
  • Attention to detail
  • Excellent communication
  • Crew resource management
  • First Aid/CPR

Certification

  • CPR, AED, First Aid Certified.

Timeline

Airport Operations Agent

Southwest Airlines
04.2022 - Current

Fitness Attendant

The Salvation Army Kroc Center
02.2019 - 11.2021

Sales Associate

Marshalls Department Store
08.2018 - 01.2020

Flight Attendant

United Airlines
03.2006 - 11.2015

No Degree - Merchandising And Management

Illinois Institute of Art

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Jammie Fisher