Denisse Hernandez

• Supported incident management efforts, contributing to swift resolution of issues and minimizing disruptions to airport operations.
• Assisted passengers with special needs during boarding processes while offering compassionate care throughout their time at the airport.
• Enhanced on-time performance by efficiently managing aircraft turnaround processes.
• Reduced customer complaints by providing exceptional service to passengers and promptly addressing concerns.
• Used Software to rebook itineraries, issue boarding passes, and calculate and collect appropriate fees.
• Facilitated the boarding process by verifying passenger documents, guiding them to their seats, and providing assistance as needed.
• Created positive start to passenger trips by greeting passenger and providing seamless check-in and ticketing experience.
• Managed irregular operations such as flight delays or cancellations proactively, minimizing negative impacts on passengers and overall operations.
• Developed and implemented emergency procedures, complying with safety regulations and enabling preparation in crisis events.
• Conducted departure and arrival briefings.
• Monitored baggage handling processes closely in order to prevent mishandling incidents that could lead to delayed flights or unhappy customers.
• Collaborated with customs officials to ensure compliance with import and export regulations, facilitating smooth international travel experiences for passengers.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Worked flexible hours across night, weekend, and holiday shifts.
• Organized and detail-oriented with a strong work ethic.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

•Assisted passengers with check-ins, reservations, rebooking, and baggage issues.

•Provided service with a warm, professional attitude, contributing to high customer satisfaction and loyalty.

•Reduced customer complaints by providing exceptional service to passengers and promptly addressing concerns.

• Maintained flight and events logs, aircrew flying records, and flight operations records of incoming and outgoing flights.
• Managed irregular operations such as flight delays or cancellations proactively, minimizing negative impacts on passengers and overall operations.
• Prepared daily flight plans and coordinated with other agencies for seamless operations.
• Conducted departure and arrival briefings.

• Contributed to the development of new policies or procedures that improved overall workflow efficiency within the administrative team.
• Coordinated various events, such as conferences and workshops, ensuring smooth execution and attendee satisfaction.
• Managed front desk operations and delivered administrative support, including scheduling and customer inquiries.• Utilized bilingual Spanish skills to effectively assist a diverse clientele.Certifications and Skills