Hi, I’m
Raeah Todd
Raleigh,NC
Summary
Professional Airport Operations Agent with substantial experience in optimizing airport functions and ensuring seamless passenger and cargo movement. Demonstrates strong expertise in coordinating logistics, managing airport protocols, and maintaining safety standards. Known for fostering team collaboration and achieving operational goals with reliability and flexibility. Possesses excellent problem-solving skills, effective communication, and proactive approach to dynamic airport environments.
I am also a charismatic Flight Attendant dedicated to the safety of my crew and passengers. I pride myself on providing all of my customers with exceptional hospitality. I am knowledgeable and polished with dynamic interpersonal skills. I am currently seeking a position with an airline to promote and expand their brand as a passionate flight crew member.
Overview
19
years of professional experience
1
Certification
Work History
JetBlue Airways, RDU International Airport
Airport Operations Agent
02.2022 - Current
Job overview
- Used Sabre to rebook itineraries, issue boarding passes, and calculate and collect appropriate fees.
- Stacked unclaimed items onto baggage carts and into storage racks and shelves.
- Maintained strong working knowledge of airline policies related to ticketing, boarding and cargo handling procedures that contributed to smooth airport operations.
- Provided announcements to passengers to explain baggage procedures.
- Collaborated with airline partners to maintain positive relationships and ensure seamless coordination of activities.
- Created positive start to passenger trips by greeting passenger and providing seamless check-in and ticketing experience.
GoJet Airlines LLC
Flight Attendant
05.2015 - 08.2016
Job overview
- Inspected interior of aircraft prior to, during and after flights to make sure emergency equipment was in place.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Maintained firm yet positive attitude when dealing with distressed passengers, working to provide information about connecting flights, calm fears and provide a secure environment.
- Attended workshops and training in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
UNC Health Care System
Certified Nursing Assistant
05.2014 - 10.2014
Job overview
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Cleaned and prepared rooms between patients, using aseptic technique to prevent infections and cross-contamination.
- Employed mobility devices and Hoyer lift equipment to lift patients from chairs to beds, following all safety procedures to avoid injuries.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
The Angus Barn, LTD.
Waitress
03.2006 - 12.2012
Job overview
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Maintained strong reputation of efficiency and accuracy, earning numerous recommendations, honors and repeat business from satisfied customers.
- Greeted new and returning customers, discussed specials, took drink orders and built immediate positive connections with guests earning several special request guests for myself.
Education
Wake Technical Community CollegeRaleigh, NC
Associate of Arts
05-2015
Skills
- Strong decision-making
- Strong multitasking
- Strong work ethic
- Reliability and punctuality
- Superior customer service
- Effective problem solving
- Accurate data entry
- Professional appearance
- Compassionate
- Handling complaints
- Safety procedures
Accomplishments
- Achieved On-Time Departures by completing necessary document checks (Immigration Forms, Visas, Passport Verifications), Pre-Checking of carry-on luggage, Aircraft Load Planning verification/ compliance, and coordinating with the Ground Crew, with accuracy and efficiency.
- Documented and resolved any issues with reservations which led to exceptional customer service and ensuring that the customer gets to their final destination.
- Achieved repeat customers through effectively helping with customers with Irregular Operations.
- Effectively communicating with the Flight Crews to ensure seamless Airport Operations at the gate.
- Knowledge of our products, services and resources to best assist our customers needs.
- Ensuring that the customer is ticketed properly and that all the necessary ancillaries are fulfilled.
- Offering upgrades to help company generate more revenue.
Certifications
Jul 2015- FAA Flight Attendant Certification
Jun 2015- FA Training Certification for Go Jet Airlines
Jul 2016- Recurrent Training for Go Jet Airlines
Feb 2022- Airports Operations Training Certification for Jet Blue Airways
Mar 2024- Interline Training Certification for JetBlue Airways
Jetbridge Certification- Quarterly
Certification
DOT/FAA Certification for Flight Attendant
Personal Information
Title: Flight Attendant
Languages
English
Native or Bilingual
Timeline
Airport Operations Agent
JetBlue Airways, RDU International Airport
02.2022 - Current
Flight Attendant
GoJet Airlines LLC
05.2015 - 08.2016
Certified Nursing Assistant
UNC Health Care System
05.2014 - 10.2014
Waitress
The Angus Barn, LTD.
03.2006 - 12.2012
Wake Technical Community College
Associate of Arts
Similar Profiles
Dontae WhiteheadDontae Whitehead
Ground Operations at JetBlue Airways, JFK International AirportGround Operations at JetBlue Airways, JFK International Airport
Isaac Goodwin IIIIsaac Goodwin III
Flight Attendant at JetBlue Airways, JFK International AirportFlight Attendant at JetBlue Airways, JFK International Airport
Shanyquia CooperShanyquia Cooper
Coordinator for Customer Experience at JetBlue Airways, JFK International AirportCoordinator for Customer Experience at JetBlue Airways, JFK International Airport