NESTOR TRONCOSO
Palm Coast,FL
Summary
Professional airport operations specialist with substantial experience in optimizing airport functions and ensuring seamless passenger and cargo movement. Demonstrates strong expertise in coordinating logistics, managing airport protocols, and maintaining safety standards. Known for fostering team collaboration and achieving operational goals with reliability and flexibility. Possesses excellent problem-solving skills, effective communication, and proactive approach to dynamic airport environments.
Proficient in HVAC systems, EPA refrigerant handling, and advanced computer troubleshooting, demonstrating a strong technical foundation. Proven ability to perform effectively under pressure and enhance the passenger experience during routine operations and irregular disruptions.
Overview
21
21
years of professional experience
1
1
Certification
Work History
AIRPORT OPERATIONS AGENT
JetBlue Airways
03.2005 - Current
- Provide passenger assistance with check-in, ID verification, ticketing, and luggage handling
- Coordinate flight reservations, boarding processes, and communication with flight/cabin crews
- Serve as Customer Resolution Official (CRO) ensuring DOT compliance for passengers with disabilities
- Perform Emergency Response Liaison (ERL) duties during contingency plan activations
- Support operational safety as Ground Security Coordinator (GSC) and in winter operations/deicing
Education
Associate of Science - Computer Science & Management
Hostos Community College
Bronx, NY01-2003
Principles of Air Conditioning And Refrigeration C - HVAC
International Union of Operating Engineers
Queens, NY08-2022
Skills
- Bilingual – English & Spanish (Fluent)
- Microsoft Office Suite: Word, Excel, Access, Outlook, PowerPoint
- Computer repair & troubleshooting
- Problem-solving skills
- Superior customer service
- Ground support coordination
- Efficient multitasking
- Strong decision-making
- Reliable punctuality
- Emergency response preparedness
Accomplishments
- Supervised team of 17 staff members.
Certification
- EPA Technician Certification (Universal – refrigerant handling & recycling)
- Local 30 HVAC Apprenticeship Training (IUOE)
Languages
English
Timeline
AIRPORT OPERATIONS AGENT
JetBlue Airways
03.2005 - Current
Associate of Science - Computer Science & Management
Hostos Community College
Principles of Air Conditioning And Refrigeration C - HVAC
International Union of Operating Engineers