YORLAND DELGADO
OAKLAND PARK,FL
Summary
Dynamic airport operations professional with extensive experience in customer engagement and conflict resolution. Expertise in managing passenger check-in, coordinating boarding procedures, and ensuring timely departures. Bilingual in English and Spanish, committed to delivering exceptional service while maintaining operational efficiency.
Overview
26
26
years of professional experience
Work History
Airport Operations Agent
JetBlue Airways
Fort Lauderdale, Florida
07.2026 - Current
- Managed passenger check-in processes and coordinated boarding procedures.
- Communicated flight status updates to passengers and crew effectively.
- Facilitated boarding gate operations and maintained organized passenger flow.
- Collaborated with team members to enhance customer service experiences consistently.
- Monitored flight schedules and coordinated with ground services for timely departures.
- Conducted inspections of equipment to ensure operational readiness and safety compliance.
- Assisted with the boarding process, ensuring that all necessary documents were in order.
- Provided customer service to travelers by answering questions and addressing complaints.
- Conducted thorough security checks on luggage on luggage and passengers as per standard safety protocols.
- Managed various administrative tasks related to airline operations including ticketing, reservations, seating assignments.
- Guided passengers through customs clearance processes when needed.
- Provided assistance in resolving conflicts between passengers or staff members if any arose.
Flight Attendant
Spirit Airlines
Fort Lauderdale, USA
01.2008 - 05.2026
- Delivered exceptional customer service while ensuring passenger safety and regulatory compliance
- Assisted with boarding, seating coordination, and passenger flow on full flights
- Managed onboard sales, including POS transactions.
- Resolved passenger concerns, including delays and service disruptions
- Collaborated with flight crew and ground teams to maintain efficient operations
- Adapted quickly to irregular operations and last-minute changes
- Ensured passenger safety through comprehensive pre-flight briefings and safety demonstrations.
- Managed in-flight service including meal distribution and beverage offerings efficiently.
- Resolved passenger inquiries and concerns to enhance customer satisfaction during flights.
- Collaborated with crew members to maintain a safe and organized cabin environment.
- Monitored cabin conditions to ensure compliance with airline regulations and standards.
- Provided first aid assistance to passengers in medical emergencies when necessary.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Greeted passengers, answered questions, and directed them to their seats.
- Performed pre-flight checks on the aircraft's interior components such as exit doors and lavatories.
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Responded to medical emergencies as needed during flights.
- Delivered onboard customer service including food and beverage service.
Manager
Americas Latin Cuisine and Tapas
Dallas, USA
01.2006 - 01.2007
- Provided high-level guest service while managing daily operations
- Supervised staff, scheduling, and conflict resolution
- Generated new business through catering sales and customer relationships
- Managed inventory, purchasing, and merchandising
Assistant Manager
Armani Exchange
Dallas, USA
01.2003 - 01.2005
- Delivered personalized retail customer service and built strong client relationships
- Consistently met or exceeded sales targets
- Assisted customers with product selection and purchase decisions
- Maintained visual merchandising standards and inventory accuracy
- Handled cash registers and daily balancing
- Trained new employees in customer service and sales techniques
Sales Associate
Armani Exchange
Dallas, USA
01.2001 - 01.2003
- Delivered personalized retail customer service and built strong client relationships
- Consistently met or exceeded sales targets
- Assisted customers with product selection and purchase decisions
- Maintained visual merchandising standards and inventory accuracy
- Handled cash registers and daily balancing
- Trained new employees in customer service and sales techniques
Education
High School -
Nuestra Señora Del Rosario
San Cristobal , Tachira07-1998
English as a second Language
Brookhaven College
Dallas, TXSkills
- Airport Customer Service
- Flight Safety
- First Aid
- CPR trained
- Check-in
- Boarding & Gate Operations
- Retail Sales
- Customer Engagement
- Conflict Resolution
- Customer Recovery
- Irregular Operations assistant
- Cash Handling
- POS Systems
- Inventory Control
- Merchandising
- Team Collaboration
- Leadership
- Bilingual: English / Spanish
Additional Information
Authorized to work in the United States, Flexible schedule, including nights, weekends, and holidays, Comfortable working in fast-paced airport environments
Timeline
Airport Operations Agent
JetBlue Airways
07.2026 - Current
Flight Attendant
Spirit Airlines
01.2008 - 05.2026
Manager
Americas Latin Cuisine and Tapas
01.2006 - 01.2007
Assistant Manager
Armani Exchange
01.2003 - 01.2005
Sales Associate
Armani Exchange
01.2001 - 01.2003
High School -
Nuestra Señora Del Rosario
English as a second Language
Brookhaven College