Charlie Pecina
Austin,TX
Summary
Experienced client advisor with a strong focus on delivering exceptional client support services. Proven ability to effectively manage and nurture existing client relationships, ensuring satisfaction and loyalty. Skilled in formulating and implementing strategic advice tailored to meet individual client needs. Communicative and organized professional thriving in fast-paced environments, consistently exceeding expectations by delivering top service.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Roofing Salesperson
Blue Hammer Roofing
08.2024 - Current
- Increased customer satisfaction by providing thorough consultations and accurate project estimates.
- Conducted regular follow-ups with clients after project completion to ensure satisfaction and gather feedback for improvement.
- Demonstrated excellent communication skills both in-person and remotely when presenting proposals or discussing project details with clients.
- Effectively managed multiple projects simultaneously while maintaining strict adherence to deadlines and quality standards.
- Provided exceptional customer service by addressing concerns promptly and professionally during all stages of the project.
- Collaborated with team members to complete projects efficiently and on time, ensuring customer satisfaction.
- Continuously updated product knowledge through industry research, supplier training sessions, and trade shows participation.
Brand Specialist
Georgetown Infiniti
05.2024 - 07.2024
- Assist customers in appropriate vehicle selection and stay abreast of new products, features, accessories, etc.
- Demonstrate automobiles by explaining characteristics, capabilities, and features; taking test drives; comparing competitive models, and describing all optional equipment available for customer purchase.
- Improved overall customer satisfaction by closely monitoring feedback and proactively addressing concerns.
Client Advisor/Sales
Don Hewlett Chevrolet Buick
01.2023 - 03.2024
- Provide information about products(vehicles), while advising them on how to buy specific product
- Build and maintain relationships with clients, while maintaining customers records neat and secure
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Collaborated with team members to develop innovative solutions for complex client needs.
- Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
New/Used Car Porter
Toyota
06.2022 - 12.2022
- Received and stocked in new and used vehicles(loads) that arrive to the dealership
- Supported dealership operations through regular inventory checks, updating vehicle status, and moving cars as needed.
- Picked up vehicles from and delivered vehicles to customers as directed by management.
- Collaborated with sales staff to ensure timely preparation of sold vehicles, ultimately boosting customer satisfaction rates.
Education
Some College (No Degree) -
08.2021 - 05.2022
High school diploma -
06.2021
Skills
- Shipping & Receiving
- Leadership
- Communication skills
- Critical thinking
- Negotiation
- Time management
- Customer service
- Collaboration
- Organizational skills
Client interaction
Consultative Selling
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
Spanish
Native or Bilingual
Timeline
Roofing Salesperson - Blue Hammer Roofing
08.2024 - Current
Brand Specialist - Georgetown Infiniti
05.2024 - 07.2024
Client Advisor/Sales - Don Hewlett Chevrolet Buick
01.2023 - 03.2024
New/Used Car Porter - Toyota
06.2022 - 12.2022
Hutchinson Community College - Some College (No Degree),
08.2021 - 05.2022
Mccallum High School - High school diploma,
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