Summary
Overview
Work History
Education
Skills
References
Timeline
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Charlie Rowe

Fortine,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

18
18
years of professional experience

Work History

Barista/Supervisor/Store Manager of Operations

Starbucks
Fort Worth, TX
05.2013 - Current
  • Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
  • Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
  • Resolved conflicts between employees or customers in a professional manner.
  • Established and adjusted ordering parameters to manage inventory.
  • Monitored stock levels of coffee beans, cups, lids and other supplies needed for the shop.
  • Reviewed employee performance regularly providing feedback on areas of improvement.
  • Ensured daily operations ran smoothly and efficiently by delegating tasks to baristas.
  • Planned weekly staff meetings to discuss goals, objectives, performance reviews.
  • Ordered supplies when necessary based on inventory levels tracked using computer software programs.

DIGITAL IMAGING TECHNICIAN

Various Production
St. Petersburg, FL
01.2006 - 07.2015
  • Optimized images for web display while maintaining quality standards.
  • Coordinated with external vendors for the creation of multimedia assets.
  • Created storyboards and scripts for video production projects.
  • Edited audio and video files using industry-standard software tools.
  • Provided technical support when needed regarding hardware and software issues.
  • Maintained a library of multimedia assets such as photos, videos, audio clips.
  • Researched emerging technologies related to digital media production.
  • Integrated third-party tracking systems into websites.
  • Developed and maintained digital media campaigns to drive traffic to company websites.
  • Produced podcasts featuring interviews with internal stakeholders and subject matter experts.
  • Stayed calm and polished at all times, even during moments of extreme stress or when dealing with difficult personalities, to accomplish professional goals.
  • Supervised and coordinated work of camera, lighting and sound crew members.

Education

Bachelor of Arts - Media Studies

Kansas State University
Kansas
06-2020

Skills

  • Work Planning and Prioritization
  • POS Systems
  • Supply Ordering
  • Shift Scheduling
  • Inventory Management
  • Attention to Detail
  • Customer Service
  • Supplier Management
  • Backroom Stocking
  • Inventory Control
  • Inventory Planning

References

References available upon request.

Timeline

Barista/Supervisor/Store Manager of Operations

Starbucks
05.2013 - Current

DIGITAL IMAGING TECHNICIAN

Various Production
01.2006 - 07.2015

Bachelor of Arts - Media Studies

Kansas State University
Charlie Rowe