Summary
Overview
Work History
Education
Certification
Timeline
Generic

Chuck Straughn

High Point,NC

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Technical Service Advisor

ICP / CARRIER
07.2022 - Current
  • Served as primary point of contact for triaging technical issues.
  • Reviewed technical guidelines to verify compliance with information security standards and best practices.
  • Enforced use of prescribed technical procedures, designing monitoring protocols to confirm compliance with guidelines.
  • Analyzed audit findings to detect operational weaknesses for referral to management as potential areas of development focus.
  • Collaborated with cross-functional teams to develop innovative solutions for recurring problems.
  • Assisted in the development of technical documentation, simplifying processes for endusers.
  • Utilized remote diagnostic tools to efficiently identify issues and determine appropriate resolutions.
  • Served as an escalation point for complex or unresolved cases, providing senior-level expertise when needed.
  • Collaborated with personnel to provide updated knowledge regarding industry application standards and specifications.

Territory Manager

Sid Harvey's
06.2022 - Current
  • Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
  • Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
  • Established successful account relationships by building rapport and maintaining consistent communication.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
  • Trained and mentored sales representatives in sales techniques and strategies.
  • Attended trade shows and industry events to promote company products and services.
  • Implemented promotions and marketing campaigns to increase territory sales and brand awareness.
  • Researched competitor activity and used findings to develop sales growth strategies.
  • Provided insightful feedback on market trends and competitor activities that informed strategic planning decisions at an organizational level.
  • Identified opportunities for upselling and cross-selling, resulting in increased average deal size.
  • Improved product knowledge across team through organization of regular training sessions, resulting in more confident and effective sales presentations.
  • Analyzed market trends and competitor activities, adapting sales strategies to maintain competitive edge and capitalize on new opportunities.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.

Education

SOUTHEAST HIGH SCHOOL
05.1986

Certification

NATE CERTIFIED IN 6 DIFFERENT CATEGORIES


JOHNSON CONTOLS CERTIFICATION

* AIR BALANCING

* PSYCHROMETRICS

* PACKAGE / SPLIT UNITS UP TO 40 TON

Timeline

Technical Service Advisor

ICP / CARRIER
07.2022 - Current

Territory Manager

Sid Harvey's
06.2022 - Current

SOUTHEAST HIGH SCHOOL

Similar Profiles

CREATE PROFILE
Chuck Straughn