Charlie Ververs
Fort Collins,CO
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Server
Red Robin
2022.09 - Current
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
Team Member
Texas Roadhouse
2021.08 - 2022.08
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Trained new colleagues on bussing, preparing to-go orders, and taking orders.
Delivery Driver
Domino's Pizza
2020.02 - 2021.08
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Helped train new employees on all aspects of delivering food.
Lift Operator
Winter Park Ski Resort
2020.11 - 2021.04
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Communicated with other lift operators about high-risk lift riders, severe weather conditions, and safety concerns.
- Learned and enforced lift rules, policies and procedures.
- Performed pre-operation inspections and post-operation shutdown procedures.
Education
Associate of Arts - Business
Front Range Community College
Fort Collins, CO05.2025
High School Diploma -
Chaparral High School
Parker, CO05.2019
Skills
- Guest Engagement
- Beverage Preparation
- Safe Food Handling
- Food Running
- Exceptional customer service
- High-volume dining
- Bill computation
Timeline
Server
Red Robin
2022.09 - Current
Team Member
Texas Roadhouse
2021.08 - 2022.08
Lift Operator
Winter Park Ski Resort
2020.11 - 2021.04
Delivery Driver
Domino's Pizza
2020.02 - 2021.08
Associate of Arts - Business
Front Range Community College
High School Diploma -
Chaparral High School
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