Charlie Wiseman

• Cleaned and sanitized dining areas, ensuring compliance with health and safety standards.
• Assisted servers by promptly clearing tables and resetting for new guests.
• Managed dishware organization, minimizing wait times for service staff during peak hours.
• Collaborated with kitchen staff to facilitate timely delivery of food and beverages.
• Maintained accurate inventory of tableware and utensils, reporting shortages as needed.
• Provided exceptional customer service by addressing guest needs and inquiries efficiently.
• Trained new bussers on operational procedures and best practices for cleanliness.
• Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
• Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
• Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
• Reset and cleaned tables quickly to prepare for new customers.
• Trained new staff in bussing and cleaning procedures.
• Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
• Assisted with bussing tables and cleaning up spills.

• Provided exceptional support to servers, enhancing overall guest experience through efficient service and timely assistance.
• Maintained cleanliness and organization of dining areas, ensuring compliance with health and safety standards.
• Assisted in inventory management by restocking supplies and monitoring stock levels during busy shifts.
• Communicated effectively with kitchen staff to expedite food preparation and ensure accurate order delivery.
• Refilled drinks and condiments and restocked serving areas to minimize delays.
• Operated dishwashers and other kitchen equipment according to safety guidelines.
• Bussed and reset tables to keep dining room and work areas clean.
• Served food and beverages promptly with focused attention to customer needs.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

I was honored to work with an extraordinary team at the El Tovar Hotel's premier fine dining restaurant. The Hotel is one of the Historic Grand Lodges of the National Parks known for it's old-world charm with a casual but elegant work atmosphere founded on the principles of excellent customer service. I performed all the duties of busser including setting up my section, making sure all the tables are set up properly, arranging chairs to fit group size, taking beverage orders, pouring wine,and many additional tasks.

- Server assistant tasks included clearing, cleaning, and setting tables in a timely manner, getting drinks, welcoming guests conversations about the Hotel and their Grand Canyon visit, and supported the Servers in any way they needed.

- I had occasional opportunities to Host.

The Sandbar is a Boise destination casual outdoor dining experience known for locally sourced food and beer as well as for it's comfortable atmosphere and eclectic live music on the beautiful Boise River and Greenbelt outdoor path. After so many years in fine dining, I found the relaxed setting appealing with expectation that we will time to talk to the customers, to help them feel welcome, and even give their dogs special pet treats made in-house.

-Barback tasks included stocking the coolers, getting ice,setting up the bar specific for each bartender, moving/ setting up kegs, securing inventory after closing, and assisting the bartenders in any way needed including helping make mixed drinks, creating signature sangrias, and delivering drinks to the tables.

-Food Runner Tasks include getting all the food to the tables in an efficient manner, bringing anything additional guests may need, clear and clean the tables when guests leave.

-Additional duties include all the previous listed tasks for The Riverside's indoor restaurant's, The Sapphire Room/ Bar365, as well as performing all the duties as a room service waiter when needed.

I worked full time as a Snowboard Instructor for the last 3 winter seasons. I taught both skiing and snowboarding, adults and kid, in any and all conditions. i really enjoy helping Bogus Basin guests safely enjoy the mountain experience and gain confidence in themselves, hopefully becoming life-long snowsports enthusiasts. i Earned my PSIA Childre's Level 1 pin last winter and continue to train for and energetically pursue my leve 2 Snowboard Certification.

• Operated ski lifts efficiently, ensuring safe transport of guests across varying terrain.
• Monitored lift operations to maintain optimal performance and safety protocols.
• Assisted guests with loading and unloading procedures, enhancing overall experience.
• Conducted regular inspections of lift equipment to ensure compliance with safety standards.
• I worked full time as a Lift Operator. Duties included setting up the maze, shoveling snow, preparing the ramp, starting procedures for getting the lift running . it was priority for this job to provide assistants to all the guest to ensure their safety and enjoyment, including helping Ski School through the line and on/off the lift, assistance that was requested by special needs guests, and any other need that arose.

I taught skiing and snowboarding in Yosemite National Park's historic ski area Badger Pass for 14 seasons. I am very passionate about being able to help park guests of all ages to safely enjoy outdoor sports in an amazing place. I am PSIA and AASI certified Level 1. Teaching snowsports is 100%customer service in which I draw on expertise in equipment design, how people learn, effective communication skills, organizing and directing groups, time management, and special needs to provide a memorable and safe experience.

• Developed tailored ski and snowboard lesson plans to enhance student learning experiences.
• Developed strong relationships with local schools and community organizations, facilitating group lessons and outings for students and members.
• Delivered private one-on-one lessons tailored to individual needs, resulting in accelerated skill development for clients.

I worked as part of a strong experienced team at the Ahwahanee Hotel's fine dining premier restaurant. The Hotel is located in one the Historic Grand Lodges of the National Parks with a high-tempo work atmosphere founded on the principles of excellent customer service. I performed all the duties of a busser including setting up my Section, arranging chairs to fit group size, taking beverage orders, pouring wine, and many additional task.

• Restocked supplies and utensils, ensuring readiness for peak service periods
• Trained new team members on best practices for table maintenance and customer interaction
• Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
• Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
• Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
• Maintained welcoming restaurant atmosphere, contributing to positive customer experiences by keeping dining area neat.