Charlie Stalfort
Northport,AL
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving results in the Public Health field. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
16
16
years of professional experience
Work History
Lead Dispatcher
DocGo Inc.
07.2022 - 04.2024
- Monitored GPS location of ambulances in multiple states simultaneously.
- Took new requests for transport from healthcare facilities, usually social workers.
- Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Managed dispatchers while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Trained new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction.
Bar Manager
Hotel Capstone
09.2016 - 08.2018
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Managed multiple parts of the hotel when coverage was low.
Owner/Operator
Clearvision Window Services
01.2008 - 07.2016
- Managed day-to-day business operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Oversaw adverisement campaigns to boost revenue.
Education
Bachelor of Science - Public Health
University of Alabama
Tuscaloosa, AL05-2023
Skills
- Dispatching field personnel
- Improving operations
- Monitoring field personnel
- Training new hires
- Strong leadership
- Maintaining call metrics
- Driver communication
- Database updates
- Critical thinker
- Navigation support
- Dispatching procedures
- Technical aptitude
Timeline
Lead Dispatcher
DocGo Inc.
07.2022 - 04.2024
Bar Manager
Hotel Capstone
09.2016 - 08.2018
Owner/Operator
Clearvision Window Services
01.2008 - 07.2016
Bachelor of Science - Public Health
University of Alabama
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