Charlindaka Cox
Olive Branch,MS
Summary
To obtain a job where I can use my exceptional interpersonal and communication skills to provide the best customer service to customers.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Ryder Logistics
Memphis, TN
04.2019 - 07.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Recorded account information to open new customer accounts.
- Recommended products to customers, thoroughly explaining details.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Processed customer adjustments to maintain financial accounts.
- Maintained up-to-date knowledge of product and service changes.
- Provided ongoing guest service.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Entered orders into Type computer database system.
Medical records coordinator
02.2013 - 09.2018
- Reviewed medical records to ensure accuracy and completeness with rules and regulations
- Ensured that patient’s information was kept private and secured
- Pse sales & svcs/distribution associate | united states postal service
Education
BACHELOR’S - COMMUNICATIONS STUDIES, Communications, English, Public Relations and Interpersonal Communications
Computer Concepts, Math, English, and Public Speaking - General College, Computer Technology
mississippi community college
Skills
- Skills & Abilities
- Management
- Organized
- Critical thinker
- Time Management
- Problem Solving
- Communication
- Mastered listening skill
- Positive body language
- Able to give and receive feedback appropriately
- Good customer service skills
- Works well under pressure
- Very flexible
- Proficient math skills
- Leadership
- Creative
- Motivates others
- Organizational Skills
- Responsible
- Supervision
Accomplishments
- Resolved product issue through consumer testing.
Affiliations
- American Marketing Association
- National Association of Social Workers
- Association for Computing Machinery
- Society of Human Resource Management
- American Society of Safety Professionals
- International Association of Administrative Professionals
Certification
- CCS - Certified Coding Specialist
- NCICS - Insurance and Coding Specialist
- CCA - Certified Coding Associate
- CMC - Certified Medical Coder
- CRC - Certified Risk Adjustment Coder
Timeline
Customer Service Representative
Ryder Logistics
04.2019 - 07.2022
Medical records coordinator
02.2013 - 09.2018
BACHELOR’S - COMMUNICATIONS STUDIES, Communications, English, Public Relations and Interpersonal Communications
Computer Concepts, Math, English, and Public Speaking - General College, Computer Technology
mississippi community college