CHARLINE AUSTIN
Greenville,SC
Summary
Motivated Customer Service Representative with a strong skill set focused on enhancing customer satisfaction. Proven ability to identify customer needs and deliver effective solutions. Committed to supporting company objectives through exceptional service and problem-solving capabilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Teller
Coastal Carolina National Bank (CCNB)
Greenville, SC
09.2024 - 10.2025
- Assisted customers with deposits, withdrawals, and other routine financial transactions, delivering excellent service in a fast-paced environment
- Proficient in Fiserv and POS systems for processing transactions and account
- Managed branch inventory by ordering snacks and currency as needed
- Responsible for balancing the vault and ensuring accuracy in daily cash handling
- Answered incoming calls and assisted clients with account inquiries and changes, coordinating with back-office staff when necessary
Patient Advocate
Elevate Patient Financial Solutions
Greenville, SC
03.2023 - 09.2024
- Acted as liaison between patients, healthcare providers, and insurance companies to ensure coordinated care and communication
- Guided patients in understanding their healthcare rights and responsibilities
- Provided support and advocacy to help patients navigate the healthcare system effectively
- Ensured patients received appropriate care, services, and community resources based on their needs
- Collaborated with hospital staff and interdisciplinary teams to develop and implement patient-centered care plans
Front Desk Agent
Hertz
Greenville, SC
10.2020 - 12.2021
- Served as primary point of contact for customers requesting rental car quotes and reservation assistance
- Facilitated check-in process and organized required rental documentation and paperwork
- Coordinated directly with insurance companies to streamline claims and rental approvals on behalf of customers
- Provided detailed vehicle orientations and responded to customer inquiries to ensure a smooth rental experience
- Verified vehicle license plates and ensured insurance documentation was accurate and up to date
Education
Film & Video (Certificate) -
Full Sail University
Florida 06.2023
High School Diploma -
Easley High School
Easley, SC05.2016
Skills
- Proficient in using relevant software and technology
- Microsoft
- Phone etiquette
- Ability to maintain confidentiality and handle sensitive information
- Office experience
- Hospitality
- Bookkeeping
- Customer service
- Adobe
- POS system
- OFAC, CTR
Certification
Driver's License
Timeline
Teller
Coastal Carolina National Bank (CCNB)
09.2024 - 10.2025
Patient Advocate
Elevate Patient Financial Solutions
03.2023 - 09.2024
Front Desk Agent
Hertz
10.2020 - 12.2021
Film & Video (Certificate) -
Full Sail University
High School Diploma -
Easley High School