Israel Estrada
Summary
Results-oriented professional with extensive experience in cash handling and transaction processing. Known for strong problem-solving abilities and a focus on maintaining compliance and accuracy. Ready to support business goals through effective team leadership and exceptional customer service.
Overview
5
5
years of professional experience
Work History
Teller
Currency Exchange International
Ontario, CA
02.2026 - Current
- Processed high-value foreign currency transactions with accuracy, security, and compliance, ensuring customer satisfaction.
- Handled and verified currency shipments valued at $10,000–$60,000, safeguarding company assets and maintaining operational integrity.
- Maintain accuracy, security, and compliance with company procedures.
- Maintain accurate cash balances, transaction records, and documentation.
- Earned 150+ five-star customer reviews across three locations through strong service and customer relationships.
Team Leader
Chick-fil-A
10.2024 - 09.2025
- Led team members during high-volume daily operations while maintaining service, accuracy, and productivity standards.
- Coordinated employee positioning, breaks, drive-thru operations, and shift priorities.
- Trained and coached team members and developing leaders on operational procedures and customer service expectations.
- Monitored labor productivity, sales performance, speed of service, and other operational metrics.
- Managed the restaurant’s change fund, maintaining accurate cash levels, preparing change as needed, and ensuring proper cash-handling procedures and accountability.
- Led efforts to monitor and improve Customer Experience Monitor (CEM) scores, using guest feedback and performance trends to identify opportunities and reinforce service standards with the team.
Team Member
Chick-fil-A
06.2021 - 05.2023
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Collaborated with team members to maintain cleanliness and organization in dining and kitchen areas.
- Resolved customer complaints promptly, fostering a positive dining experience for all guests.
Education
Associate of Science - Business Administration
Victor Valley College
Victorville, CA05-2027
Bachelor of Science - Information Systems And Technology
California State University, San Bernardino
San Bernardino, CA12-2028
Associate of Arts - Liberal Arts
Barstow Community College
Barstow, CA05-2027
Skills
Financial & Administrative: Cash Handling High-Value Transactions Transaction Processing Accounting Fundamentals Recordkeeping Data Entry
Leadership & Operations: Team Leadership Employee Training Shift Operations Performance Metrics Problem Solving Customer Issue Resolution
Customer & Business: Customer Service Sales Relationship Building Verbal Communication Professional Communication
Technology: Microsoft Office LibreOffice [Excel] [POS Systems] [Other software]
Timeline
Teller
Currency Exchange International
02.2026 - Current
Team Leader
Chick-fil-A
10.2024 - 09.2025
Team Member
Chick-fil-A
06.2021 - 05.2023
Bachelor of Science - Information Systems And Technology
California State University, San Bernardino
Associate of Science - Business Administration
Victor Valley College
Associate of Arts - Liberal Arts
Barstow Community College