Alejandro Rosas Machado
Phoenix,AZ
Summary
Dedicated professional with extensive experience in customer service, record-keeping, and team leadership. Seeking a Claim Specialist role to leverage my organizational abilities, attention to detail, and commitment to providing personalized, empathetic service while supporting claims investigation, evaluation, and resolution.
Overview
11
11
years of professional experience
Work History
Teller
Wells Fargo
05.2023 - Current
- Efficiently processed cash and check transactions, including deposits, withdrawals, and account management.
- Provided outstanding customer service by addressing client inquiries with care and precision.
- Maintained meticulous transaction records, ensuring balanced cash drawers daily.
- Proactively identified and mitigated fraud risks through careful transaction reviews.
Associate
Charles Schwab
05.2022 - 05.2023
- Executed accurate data entry tasks and maintained financial records to support operational efficiency.
- Collaborated seamlessly with team members to ensure smooth office operations.
- Supported 401(k) management tasks with strong organizational skills and attention to detail.
- Delivered exemplary customer service, including de-escalating concerns in a call center setting.
Home Care Supervisor
Ability 360
05.2014 - 05.2022
- Supervised and led a team assisting DDD clients, elderly individuals, and those recovering from injuries, ensuring exceptional care standards.
- Conducted data entry and maintained compliance-focused records, supporting quality of care.
- Coordinated and scheduled home visits for clients, balancing competing priorities effectively.
- Performed evaluations and intakes, facilitating accurate assessment and care planning.
- Collaborated with ACCCHS case managers to ensure comprehensive and client-focused care.
Education
Full Stack Web Development -
University of Arizona
Tucson, AZ01.2022
High school or equivalent -
Mira Loma High School
05.2015
Skills
- Claims Handling: Proficient in analyzing client needs, maintaining compliance, and handling inquiries with empathy and precision
- Customer Service Excellence: Demonstrated ability to de-escalate situations and provide personalized support
- Organizational Expertise: Adept at managing schedules, multitasking, and ensuring accurate record-keeping
- Communication: Bilingual in English and Spanish, with strong verbal and written communication skills
- Technology Proficiency: Experienced in Microsoft Office and quick to adapt to industry-specific tools
Timeline
Teller
Wells Fargo
05.2023 - Current
Associate
Charles Schwab
05.2022 - 05.2023
Home Care Supervisor
Ability 360
05.2014 - 05.2022
Full Stack Web Development -
University of Arizona
High school or equivalent -
Mira Loma High School