Charline Polanco
Waterbury,CT
Summary
Dynamic Administrative Professional with 10 years of experience streamlining office operations and enhancing service delivery. Successfully managed technician schedules and invoicing processes, resulting in improved efficiency and timely service across multiple locations. Bilingual communication skills facilitate effective collaboration in diverse environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Service Coordinator
Atlantis Management Group
Mount Vernon, USA
10.2016 - Current
- Create and manage work order tickets; follow through to completion
- Coordinate technician schedules and dispatch services
- Schedule preventative maintenance and repairs across multiple locations
- Order and track parts and materials
- Process invoices and support cross-departmental tasks as needed
Office Coordinator
Bronx Lighthouse College Prep Academy
Bronx, USA
05.2013 - 05.2016
- Handled daily administrative and clerical duties (copying, filing, faxing)
- Managed office operations and responded to inquiries
- Supported staff and assisted families with documentation and communications
Administrative Coordinator
Globe Gates Inc.
Bronx, USA
09.2008 - 05.2013
- Provided administrative support to office team, facilitating efficient operations
- Managed invoicing and billing processes to ensure timely payment collection
- Assisted with accounts payable and receivable tasks to maintain accurate financial records
Education
Paralegal Studies -
Hostos Community College
Bronx, NY12-2022
Bookkeeping Certificate -
Queens College
Queens, NY10-2009
High School Diploma -
Morris High School
Bronx, NY06-2001
Skills
- Work order coordination
- Maintenance scheduling
- Vendor & technician coordination
- Invoicing & billing
- Administrative support
- Document management
- Microsoft Office (Word, Excel, Outlook)
- Database software
- Bilingual: English & Spanish
- Customer service & communication
- Client relations
- Attention to Detail
- Time Management
- Written & Verbal Communication
- Confidentiality & Data Security
- Office operations
Certification
- NYS Notary Public
Timeline
Service Coordinator
Atlantis Management Group
10.2016 - Current
Office Coordinator
Bronx Lighthouse College Prep Academy
05.2013 - 05.2016
Administrative Coordinator
Globe Gates Inc.
09.2008 - 05.2013
Paralegal Studies -
Hostos Community College
Bookkeeping Certificate -
Queens College
High School Diploma -
Morris High School