Charlisa Charley
Walmart
DENVER,CO
1
Certification
5
years of professional experience
Customer Service Representative experienced in customer relations, order processing, and front-end support. Delivered reliable service through active listening and critical thinking, effectively resolving issues and maintaining smooth operations. Focused on leveraging organizational skills to contribute to team success and achieve company goals.
Work History
Customer Service Representative
4 Years 3 Months- Assisted shoppers with product location, pricing, and checkout support across departments.
- Processed exchanges and refunds through point-of-sale systems while following store policies.
- Supported curbside pickup and online order fulfillment by verifying items and customer details.
- Collaborated with associates to ensure efficient front-end operations and consistent service quality.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Childcare Provider
5 Months- Facilitated age-appropriate play experiences supporting social, emotional, and cognitive development.
- Supervised children during play activities, maintaining safe, nurturing early learning environment.
- Monitored classroom routines, transitions, and hygiene practices to ensure consistency.
- Prepared learning materials and organized activity areas for daily curriculum implementation.
- Supported lead teachers with behavior guidance and positive redirection strategies.
- Communicated effectively with caregivers regarding daily activities, needs, and progress.
- Maintained clean, sanitized play spaces and followed health and safety procedures.
- Assisted children in developing fine motor skills through play-based learning activities such as puzzles and stacking blocks.
Education
Early Childhood - Early Childhood Care And Education
High School Diploma
Skills
Customer service
Order processing
Client engagement
Point-of-sale systems
Active listening
Critical thinking
Relationship building
Certification
- Certified childcare, children's play in - 2023
Timeline
Customer Service Representative
Walmart
07.2023 - 10.2027Read More
Childcare Provider
Children’s Play in an Early Childhood Education
02.2023 - 07.2023Read More
University of New Mexico Branch
Early Childhood from Early Childhood Care And Education
Read More
Miyamura High School
High School Diploma
Read More