Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Certification
Timeline
Generic

Kenny Silva-Miranda

Pawtucket,RI

Summary

Job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Dependable team member trained in system repairs, customer service and management interested in pursuing flexible employment with weekend and evening shift options.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Field Technician

Dish Network Corp
Avon, MA
01.2023 - Current
  • Performed preventative maintenance on equipment and systems to ensure optimal performance.
  • Provided technical support to customers via phone, email and in person.
  • Conducted site surveys for new installations, including evaluation of existing infrastructure and installation requirements.
  • Maintained inventory of parts and supplies used for repairs and service calls.
  • Upgraded existing systems by installing new versions of operating systems or application software.
  • Trained staff members on proper use of equipment, processes and procedures.
  • Planned installations or service calls by evaluating location, locating access and laying-out equipment and wiring plans.
  • Drove company vehicles to and from customer locations to perform field maintenance.
  • Investigated root causes of recurring problems with specific hardware or software configurations.

Food Runner

Chili's
Lincoln, RI
08.2021 - 11.2022
  • Gained broad base knowledge in restaurant operations, both front-of-house and back-of-house.
  • Offered insight into menu items to answer customer questions.
  • Responded quickly to customer concerns and escalated major issues to management.
  • Assisted servers to optimize guest dining experience.
  • Observed tables to tend to guest needs and identify customer service opportunities.
  • Built and maintained relationships with regular customers by learning and remembering preferences.
  • Orchestrated smooth and seamless workflow between kitchen and tables in fast-paced restaurant, resulting in quick delivery of proper orders with full customer satisfaction.

Shift Leader/Manager

Taco Bell
North Providence, RI
12.2021 - 09.2022
  • Upheld company standards and compliance requirements for operations.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Documented receipts, employee hours and inventory movement.
  • Enhanced operations and boosted productivity through employee training, coaching and assignments.
  • Directed and led employees and team members on effective operations, methods and procedures.
  • Taught staff upselling techniques to meet revenue targets.
  • Communicated with other shift managers to facilitate continuum of customer service.
  • Helped employees accomplish tasks during peak periods.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Reinforced rules to promote superior employee performance.

Food Champion

Taco Bell
North Providence, RI
06.2020 - 09.2022
  • Worked efficiently to handle high order volumes during rush periods, both at front counter and from drive-thru customers.
  • Operated large-volume cooking equipment to prepare food to company standards.
  • Helped prevent order errors by communicating with kitchen staff about special requests.
  • Maintained clean dining area by clearing tables, emptying trash bins and mopping floors.
  • Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.

Education

High School Diploma -

Charles E. Shea High School
Pawtucket, RI
06.2021

Skills

  • Food Service (2 years)
  • Cleaning Experience (3 years)
  • Merchandising
  • Retail Sales (1 year)
  • Food Preparation
  • Cash Handling
  • Kitchen Experience
  • Shift Management
  • Food Safety
  • POS
  • Restaurant Management
  • Kitchen Management Experience
  • Closing duties
  • Equipment Installation
  • Technical Support
  • Component repair
  • Equipment Maintenance
  • Field Operations
  • System Configuration
  • Professional Communication
  • Electronics repairs

Languages

Creole
Native/ Bilingual
Spanish
Native/ Bilingual

Accomplishments

  • 2nd Team All State Varsity Basketball 2021
  • 2nd Team All State Varsity Football 2021
  • Basketball Player of the Year 2021
  • Football Player of the Year 2021

Certification

  • ServSafe Food Handling
  • Telecommunications License (MA)
  • Telecommunications License (RI)

Timeline

Field Technician

Dish Network Corp
01.2023 - Current

Shift Leader/Manager

Taco Bell
12.2021 - 09.2022

Food Runner

Chili's
08.2021 - 11.2022

Food Champion

Taco Bell
06.2020 - 09.2022

High School Diploma -

Charles E. Shea High School

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