Charlise Cooke
Gainesville,FL
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
CareSpot Urgent Care
Gainesville, FL
01.2024 - Current
- Maintained a clean and organized reception area.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Provided customer service by answering patient questions and addressing concerns.
- Provided support with various tasks such as scheduling tests, ordering supplies.
Associate Manager
Sonic Drive In
Gainesville, FL
07.2021 - 12.2023
- Created monthly reports outlining progress on key initiatives.
- Resolved conflicts between employees or customers in a professional manner.
- Oversaw inventory levels, making adjustments as needed based on sales trends.
- Maintained accurate records of employee attendance and payroll information.
- Ensured compliance with company regulations, laws, and safety standards.
Team Leader
Sonic Drive-in Chicago, Uptown
Gainesville, FL
10.2019 - 06.2021
- Provided coaching and feedback on employee performance, encouraging professional development.
- Maintained a positive work environment that promoted collaboration between team members.
- Responded promptly to customer inquiries regarding menu items or special requests.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
Education
Bachelor of Science - Computer Science
Southern New Hampshire University
Hooksett, NHSkills
- Performance Management
- Verbal and written communication
- Staff Training and Development
- Budget Control
- Customer Assistance
- Adaptable and Flexible
- Inventory and Stocking
References
References available upon request.
Timeline
Patient Service Representative
CareSpot Urgent Care
01.2024 - Current
Associate Manager
Sonic Drive In
07.2021 - 12.2023
Team Leader
Sonic Drive-in Chicago, Uptown
10.2019 - 06.2021
Bachelor of Science - Computer Science
Southern New Hampshire University
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