Charlotte Berry
Charlotte,NC
Summary
Dedicated healthcare professional with experience in patient care coordination, medical records management, and customer service. Currently pursuing a Master of Social Work (MSW) at Walden University, focusing on patient advocacy and community support services. Known for being dependable, organized, and compassionate in fast-paced healthcare settings.
Overview
12
12
years of professional experience
Work History
Patient Service Coordinator (PSC)
CenterWell Home Health
Charlotte, NC
04.2023 - Current
- Coordinate patient schedules and communicate with clinicians, physicians, patients, and caregivers to ensure continuity of care.
- Maintain hospitalization logs and accurately document coordination notes in electronic systems.
- Provide excellent customer service while handling sensitive patient information confidentially.
Office Manager
Sports and Spine Physical Therapy
Charlotte, NC
01.2023 - 03.2023
- Oversaw daily office operations and administrative support functions.
- Managed referral authorizations and office supply inventory.
Sterile Processor
OSF Saint Anthony Medical Center
Rockford, IL
12.2020 - 12.2022
- Maintained compliance with infection control and patient safety standards.
- Ensured proper documentation and tracking of medical instruments through scanning systems.
Medical Records/Health Information Management
OSF Cardiovascular Institute
Rockford, IL
01.2015 - 12.2020
- Processed, organized, and maintained confidential patient medical records.
- Ensured compliance with HIPAA regulations and retention policies.
Operator
OSF Cardiovascular Institute
Rockford , Illinois
01.2014 - 12.2015
- Assisted patients, physicians, and staff with communication needs.
- Performed clerical and administrative support duties.
Education
Master of Social Work -
Walden University
Medical Billing & Coding Certification -
Piedmont College
Bachelor's Degree - Applied Psychology
Judson University
Associate Degree -
Judson University
Business Administration
Rock Valley College
Skills
- Patient Scheduling & Care Coordination
- Medical Records Management
- Data Entry & Confidentiality
- Insurance Verification & Referral Authorization
- Research & Data Analysis
- Epic & A2C Systems
- Healthcare Administration
- Customer Service & Client Relations
- Team Collaboration & Communication
- Problem Solving & Time Management
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Timeline
Patient Service Coordinator (PSC)
CenterWell Home Health
04.2023 - Current
Office Manager
Sports and Spine Physical Therapy
01.2023 - 03.2023
Sterile Processor
OSF Saint Anthony Medical Center
12.2020 - 12.2022
Medical Records/Health Information Management
OSF Cardiovascular Institute
01.2015 - 12.2020
Operator
OSF Cardiovascular Institute
01.2014 - 12.2015
Master of Social Work -
Walden University
Medical Billing & Coding Certification -
Piedmont College
Bachelor's Degree - Applied Psychology
Judson University
Associate Degree -
Judson University
Business Administration
Rock Valley College