- I enjoy spending time with my young adult daughter and family
- I enjoy power walking as my choice of exercise
- I enjoy reading books about history
- I enjoy watching documentaries about African American legacy
- I enjoy long road trips to different cities and dinning at popular eating spots
- I anticipate the possibility of great experiences a day may bring about
Charlotte Anderson
Austin,TX
Summary
I demonstrated a proactive mindset and attention to detail, successfully developed SOPs at Health and Human Services Commission to enhance service delivery. Proven track record in relationship building and problem-solving, effectively coordinating training sessions and managing licensure databases to ensure compliance and quality care.
I am confident that my new career change would allow me to expound my skills to facilitate students’ overall quality mental health wellness and cultivate more academic successes.
Overview
11
11
years of professional experience
Work History
Program Specialist
Health and Human Services Commissions
Austin
08.2010 - 09.2015
- Developed written standard operating procedures (SOPs) steps for the Family Support Services (FSS) program to enhance service delivery to individuals and families that met the criteria for program services.
- Coordinated training sessions with staff to cross-train on FSS program processes for best practices.
- Reviewed clients’ database to identify schedule renewals and/or termination of services.
- Collaborated with department team and manager to address client needs and improve service delivery.
- Established goals and created user friendly checklist to achieve goals.
- Maintained Excel client spreadsheet to track and update client information for qualifying services.
Program Specialist
Office of Inspector General
Austin
08.2010 - 09.2015
- Proficiently managed and maintained the program state board licensure database to ensure program health providers held valid and current operating credentials to provide quality client health care services.
- Received incoming phone calls from providers to address questions regarding the status of their board licensure and provided timely responses to their inquiries.
- Worked alongside my manager to outline and update program licensure objectives.
- Maintained open lines of communication with external departments to secure resources and support for ongoing program success.
- Reviewed state board provider licensure database and updated program database with licensed provider license status for expired and/or suspended information.
Program Specialist
Texas Department of Family Protective Services
Austin
06.2004 - 09.2008
- Lead for program council board initiatives to streamline operational flow of quarterly program board meetings productivity.
- Worked alongside program director to outline and implement program plans and objectives in compliance with council recommendations.
- Arranged and executed meetings to connect organizational representatives, community members and clients.
- Posted public service announcements of council members proposed policy changes for open public response and input.
- Oversaw appointment scheduling for internal and external department meetings, and logics of scheduled meeting locations.
- Created checklist spreadsheet for tracking progress of designated goals.
Education
Master of Arts - Counseling
St. Edward's University
Austin, TX08-2025
Master of Arts - Education
University of Mary Hardin-Baylor
Belton, TX12-2007
Master of Arts - Communication
St. Edward's University
Austin, TX12-1999
Skills
- Skill building
- Report preparation
- Proactive mindset
- Volunteer management
- Generating schedules
- Community building
- Attention to detail
- Problem-solving
- Relationship building
- Teamwork
- Reliability
- Professionalism
Interests
Timeline
Program Specialist
Health and Human Services Commissions
08.2010 - 09.2015
Program Specialist
Office of Inspector General
08.2010 - 09.2015
Program Specialist
Texas Department of Family Protective Services
06.2004 - 09.2008
Master of Arts - Counseling
St. Edward's University
Master of Arts - Education
University of Mary Hardin-Baylor
Master of Arts - Communication
St. Edward's University