Charlotte Benson
Lithia Springs,GA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
18
18
years of professional experience
Work History
Help Desk Analyst
Georgia Department of Revenue/Unclaimed Property
Atlanta, GA
07.2025 - Current
- Processed and returned undeliverable claim checks to ensure timely delivery of funds to rightful claimants.
- Sorted, reviewed, and distributed incoming mail in accordance with departmental procedures.
- Scanned, indexed, and uploaded documents into electronic records systems, ensuring accurate association with claimant files.
- Maintained confidentiality of sensitive claimant information while adhering to state policies and regulations.
- Assisted with record management and document retrieval to support claims processing and customer inquiries.
- Collaborated with team members to resolve discrepancies and improve workflow efficiency.
- Guided individuals through the unclaimed property claim submission process, providing clear instructions and support to ensure successful claim completion.
Charter/security
Unifi
Atlanta, Georgia
08.2024 - Current
- Oversee the implementation and enforcement of safety protocols for charter flights at Unifi, ensuring secure operations and compliance with federal regulations while providing a safe and efficient travel experience for passengers.
Hair Stylist
Hidden Talent Hair Salon
05.2016 - Current
- Consult with clients to understand individual preferences and recommend personalized hair solutions.
- Apply expert knowledge of hair cutting techniques and color theory to achieve desired client outcomes.
- Promote and sell hair care products to enhance client satisfaction and contribute to business growth.
Scheduling Coordinator
Onesource Sports Neuro Rehab
Lawrenceville, GA
11.2024 - 07.2025
- Coordinated patient scheduling for therapy sessions and assessments.
- Communicated with healthcare providers to confirm appointment details.
- Managed calendar updates and notified staff of scheduling changes.
- Maintained accurate records of patient appointments and therapist availability.
Shuttle driver
Fast Park and Relax
Atlanta, Georgia
10.2022 - 12.2023
- Safely transported passengers to and from airport terminals, ensuring timely arrivals while maintaining a high standard of customer service and adhering to all traffic regulations at Fast Park and Relax.
Driver
Lyft
07.2017 - 03.2021
- Analyzed proprietary routing data to identify patterns that enhanced earning potential.
- Maintained a clean and welcoming vehicle ambiance, resulting in heightened customer satisfaction.
Hairstylist
Salon 787
Atlanta, Georgia
06.2008 - 05.2016
- Provided comprehensive hair care services at Salon 787, including cutting, styling, coloring, and treating hair to enhance and maintain clients' appearance and confidence; built and maintained strong customer relationships through exceptional service and communication.
Education
Cosmetology -
Atlanta Technical College
Atlanta, GAAssociate Degree - Office Management
Atlanta Job Corps
Atlanta, GASkills
- Customer support
- Customer service
- Project coordination
- Multitasking and prioritization
- Time management
- Team collaboration
- Communication skills
- Administrative Support
Timeline
Help Desk Analyst
Georgia Department of Revenue/Unclaimed Property
07.2025 - Current
Scheduling Coordinator
Onesource Sports Neuro Rehab
11.2024 - 07.2025
Charter/security
Unifi
08.2024 - Current
Shuttle driver
Fast Park and Relax
10.2022 - 12.2023
Driver
Lyft
07.2017 - 03.2021
Hair Stylist
Hidden Talent Hair Salon
05.2016 - Current
Hairstylist
Salon 787
06.2008 - 05.2016
Cosmetology -
Atlanta Technical College
Associate Degree - Office Management
Atlanta Job Corps