Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charlotte Biedermann

San Antonio,TX

Summary

I have been with the restaurant industry since 1982. Started out as a server at Pizza Hut. I have worked at McDonald’s and a local burger place in Angleton.

I have worked as a server at another Mom and Pop restaurant and did very well with the community where I lived because I knew the people.

Worked at Pizza Hut in Helotes for 15 years, in fact, I was there for the grand opening. Was an Assistant Manager there. My former GM had once said that I was his right arm.

I worked at a Taco Cabana and built up customer relationships while working in the drive thru. I had a lot of regular customers.

I’m very well rounded and enjoy talking with people. Talking to customers could turn into a friendship and that’s what keeps them coming back.

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

26
26
years of professional experience

Work History

Assistant Manager

Mattenga’s Pizzeria
San Antonio, Texas
04.2022 - 08.2024
  • Scheduling
  • Food Truck order
  • Inventory
  • Assign tasks for employees
  • Teach new employees how to perform tasks
  • Prepare products
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.

Crew Team Member

Taco Cabana
San Antonio, Texas
06.2018 - 05.2023
  • Greeted customers in a friendly manner
  • Opened and closed
  • Worked drive thru
  • Prepared breakfast
  • Prepared for lunch/dinner

  • Operated cash register accurately and efficiently.
  • Maintained cleanliness of store by sweeping, mopping, and dusting surfaces.
  • Cleaned work areas regularly throughout shift.
  • Replenished inventory levels when necessary.
  • Performed store opening and closing procedures as directed by management team.
  • Answered customer questions regarding product features, pricing, availability.
  • Assisted customers with orders and inquiries.
  • Washed dishes, cleaned countertops and sanitized high-use areas.
  • Greeted customers and cultivated positive experiences in line with company standards.
  • Served food quickly for positive guest experiences.

Assistant Manager

Pizza Hut
Helotes, Texas
02.1999 - 05.2015
  • Managed customer service inquiries and complaints in a timely manner.
  • Ensured compliance with safety regulations and company policies.
  • Resolved conflicts between team members in an effective manner.
  • Open and close
  • Accepted commissary and put away
  • Assigned tasks to employees
  • Trained new employees

Education

High School Diploma -

Angleton High School
Angleton, TX
05-1982

Some College (No Degree) - Psychology

St Phillips College
San Antonio, TX

Some College (No Degree) - Psychology

Ashford University
San Diego, CA

Skills

  • Inventory
  • Great with people
  • Money management
  • Team player
  • Communication
  • Customer Relations

Timeline

Assistant Manager

Mattenga’s Pizzeria
04.2022 - 08.2024

Crew Team Member

Taco Cabana
06.2018 - 05.2023

Assistant Manager

Pizza Hut
02.1999 - 05.2015

High School Diploma -

Angleton High School

Some College (No Degree) - Psychology

St Phillips College

Some College (No Degree) - Psychology

Ashford University
Charlotte Biedermann