Summary
Overview
Work History
Education
Skills
Timeline
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Charlotte Bromley

Annapolis,MD

Summary

Dynamic professional with a proven track record in guest service and relationship building at Ken's Creative Kitchen. Skilled in critical thinking and community engagement, I excelled in enhancing customer satisfaction and collaborating on event planning. My proactive approach and clear communication fostered loyalty and improved overall experiences for clients.

Overview

3
3
years of professional experience

Work History

Food Service Assistant

Ken's Creative Kitchen: The Fat Crab
05.2025 - Current
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Boosted engagement rates with the creation of compelling and visually appealing content.
  • Completed daily tasks such as dishwashing, trash removal, and restocking while adhering to established safety protocols.
  • Enhanced customer satisfaction by providing friendly and efficient service during meal times.
  • Collaborated with chefs on special event planning and execution by contributing ideas for menus suited specific themes or dietary needs.
  • Provided exceptional customer service, addressing concerns or issues promptly to maintain loyalty and satisfaction.

Retail Sales Associate

Lou Lou Boutique
05.2023 - 05.2024
  • Greeted customers and helped with product questions, selections, and purchases.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Youth Lacrosse Coach

Breakfast Club Academy Lacrosse
04.2022 - 09.2022
  • Improved player performance by developing and implementing customized training programs for individual athletes.
  • Organized fundraising events to support the purchase of new equipment and uniforms for the team, enhancing their overall experience in the program.
  • Provided a safe and supportive environment for players to develop their skills, fostering personal growth both on and off the field.
  • Implemented effective game strategies that led to numerous victories over competitive rival teams.

Education

Bachelor's Degree - Business

Wake Forest University
Winston-Salem, NC
05-2028

High School Diploma -

Archbishop Spalding High School
Severn, MD
05-2024

Skills

  • Relationship building
  • Guest service
  • Clear communication
  • Social media and promotions
  • Critical thinking
  • Advertising
  • Community engagement

Timeline

Food Service Assistant

Ken's Creative Kitchen: The Fat Crab
05.2025 - Current

Retail Sales Associate

Lou Lou Boutique
05.2023 - 05.2024

Youth Lacrosse Coach

Breakfast Club Academy Lacrosse
04.2022 - 09.2022

Bachelor's Degree - Business

Wake Forest University

High School Diploma -

Archbishop Spalding High School

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Charlotte Bromley