CHARLOTTE BROWN
Austin
Summary
Professional with strong background in executive support as well as Property Management, adept at managing complex schedules, coordinating meetings, and handling confidential information. Highly skilled in communication, organization, and problem-solving, ensuring seamless office operations. Focused on team collaboration and achieving results, adapting flexibly to changing needs and priorities. Dependable and resourceful, consistently delivering high-quality outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Community Manager
LYND
Austin, TX
07.2022 - 04.2026
- Connected people to community through effective leasing administration and training of team.
- Followed up with prospective residents to continue lease or sale process.
- Investigated complaints, disturbances, and violations, and resolved problems following rules and regulations.
- Pursued and collected rent payments and accurately recorded remittances.
- Collaborated with marketing, sales, and product teams to ensure consistent messaging across all channels.
- United with teammates to deliver best experience to current and prospective residents.
- Monitored social media advertising and reputation management accounts.
- Determined and certified eligibility of prospective residents following governmental regulations and company procedures.
Executive Assistant
Mezzanine Capital
Round Rock, TX
01.2022 - 06.2023
- In charge of HR, 2 other assistants, daily schedules to owner of a private debt lender.
- LLC, processing mail 2x/week, bookkeeping, QuickBooks management, create excel worksheets, use Adobe, create and participate in zoom meetings, Utilize Slack, Monday.com, Microsoft Office, Telegram, and QuickBooks.
- On call 24/7 for any needs of owner of company.
- Answered phones, handled calls, and fielded appointment requests to assist supervisors.
- Compiled and analyzed data for executive decision-making.
- Prepared travel arrangements and coordinated logistics for executives traveling internationally.
- Managed and organized confidential information to maintain privacy.
Assistant Property Manager
Urban Flats
Austin, TX
11.2018 - 12.2021
- Assisted with move outs, sent dispositions, renewals, violations.
- Assisted manager with any needs.
- Used Appfolio software, Microsoft Excel and Word.
- Floated 4 different properties under Urban Flats.
- Toured prospects, created events, made sure schedule was followed before move ins, answered and sent emails to leads, cleaned the office daily, attended weekly meetings.
- Negotiated with homeowners and tenants for lease renewals on monthly basis.
- Responded to tenant inquiries and complaints in a timely manner.
- Assembled, reviewed and assisted property manager with implementing approved operating and capital budgets.
- Supported accurate financial records and timely rent collection.
- Conducted apartment tours for potential tenants to showcase available units and answer questions.
Education
Business Administration
Austin Community College
AustinReal Estate License - Multi-family
CE Shop
High School Diploma Or GED - undefined
Sam Houston State University
TX08.2018
Skills
- QuickBooks
- Personal Assistant Experience
- Office Management
- Accounts Payable/Receivable
- Calendar Management
- Microsoft
- Event Planning
- Bookkeeping
- Human Resources
- Administrative Experience
- Month-End Closings
- Leasing and Sales
- Staff Management
- Property Tours
- Resident Relations
- Payment Processing
- Discretion
- Executive support
- Meticulous attention to detail
- Resourceful
- Project management
Certification
- CPR Certification/First Aid Certification
- Fair Housing
Timeline
Assistant Community Manager
LYND
07.2022 - 04.2026
Executive Assistant
Mezzanine Capital
01.2022 - 06.2023
Assistant Property Manager
Urban Flats
11.2018 - 12.2021
Real Estate License - Multi-family
CE Shop
High School Diploma Or GED - undefined
Sam Houston State University
Business Administration
Austin Community College
#1 for under 1% delinquency in the company
Won multiple awards for exceeding expectations in the Assistant Property Management role. 2 awards for low delinquency.