ALONDRA PANTOJA
Austin,TX
Summary
Professional with strong background in community management, known for delivering results through effective team collaboration. Adept at managing resident relations, coordinating events, and ensuring smooth operations. Reliable and adaptable, skilled in conflict resolution, property management software, and fostering positive community environments. Consistently focused on achieving goals and meeting evolving needs of community.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Community Manager
Greystar
Austin, TX
05.2021 - Current
- Detail-oriented Assistant Manager with extensive experience in property management software including Yardi, OneSite, AIRM, RealPage, and RentCafe
- Proven track record of efficiently managing renewals, delinquency, generating Monday morning reports, conducting monthly closeouts, and overseeing capital expenditure funding
- Successfully manage renewals process, ensuring high retention rates and tenant satisfaction
- Expertly handle delinquency issues, implementing effective strategies to minimize arrears
- Responsible for generating Monday morning reports to provide insights into property performance and actionable recommendations
- Conduct monthly closeouts to ensure accurate financial reporting and compliance
- Coordinate capital expenditure funding for each month, prioritizing projects to optimize property value and tenant experience
- Collaborate with property management team to streamline operations and improve overall efficiency
Leasing Consultant
Anterra Management
Round Rock
03.2017 - 03.2019
- Full time leasing agent at two different properties
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
Education
High School Diploma -
Stony Point High School
Round Rock, TXSkills
- Yardi
- Fair Housing Regulations
- Microsoft Outlook
- OneSite
- Property Management
- Bookkeeping
- Administrative Experience
- Customer Service
- Bilingual
- AIRM
- RealPage/AIRM
- RentCafe
- Analytical skills
- Problem-solving abilities
- Communication skills
- Interpersonal skills
- Detail-oriented
- Accuracy
- Efficiency
- Time management
- Team player
- Property Leasing
- Cashier
- Sales Operations
- Accounts Payable
- General Ledger Accounting
- Assistant Manager Experience
- Marketing
- QuickBooks
- Microsoft Excel
- Computer skills
- Payment processing
Certification
- Dale Carnegie Advanced Sales Certified
- Driver's License
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Community Manager
Greystar
05.2021 - Current
Leasing Consultant
Anterra Management
03.2017 - 03.2019
High School Diploma -
Stony Point High School