Charlotte Dixon
Sparks,NV
Summary
Professional with strong background in peer support, equipped to make meaningful impact. Skilled in active listening, crisis intervention, and empathetic communication. Reliable team player who adapts to changing needs and consistently achieves results. Known for fostering collaborative environment and supporting individuals in their recovery journey.
Professional support specialist with strong background in mental health advocacy and peer support. Proven ability to build trusting relationships and facilitate impactful group and individual sessions. Known for effective teamwork, adaptability, and commitment to achieving positive outcomes. Skilled in active listening and conflict resolution.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CSA II- Peer Recovery Support Specialists
Northern Nevada Adult Mental Health Services
10.2025 - 01.2026
- Monitored client progress and reported changes to treatment teams effectively.
- Coordinated with healthcare professionals to ensure comprehensive care for clients.
- Facilitated group therapy sessions, promoting open communication and peer support.
- Adapted therapeutic interventions based on client feedback and evolving needs.
- Acted as a liaison between clients and external agencies, including housing providers, legal services, and medical professionals to ensure seamless access to required supports.
- Facilitated client transitions to community living with comprehensive discharge planning and post-discharge follow up.
Peer Support Specialist Intern
Washoe County's Women's Crossroads Program
04.2025 - 10.2025
- Facilitated peer support sessions, promoting open dialogue and personal growth among participants.
- Assisted individuals in navigating community resources and support services effectively.
- Developed educational materials to enhance understanding of mental health topics.
- Collaborated with team members to create a supportive environment for clients' diverse needs.
- Provided active listening and empathetic responses to foster trust and engagement in sessions.
- Participated in training workshops to enhance skills in crisis intervention and conflict resolution.
- Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
Assistant Manager Women's And Families Crossroads
The Reno Initiative for Shelter & Equality
09.2022 - 07.2025
- Assisted in daily operations, ensuring smooth workflow and adherence to company protocols.
- Coordinated team schedules, optimizing resource allocation for efficiency.
- Supported inventory management by tracking stock levels and placing orders as needed.
- Implemented process improvements that enhanced team productivity and reduced errors.
- Provided training to new staff on operational procedures and best practices.
- Analyzed customer feedback to identify areas for service enhancement and satisfaction improvement.
- Facilitated communication between departments, streamlining information flow and decision-making processes.
- Developed reports summarizing operational performance metrics, aiding strategic planning initiatives.
Families Mentor (Team Lead)
The Reno Initiative for Shelter & Equality ( Our Place Family and Women Shelter)
04.2020 - 09.2022
- Guided individuals through personal development plans to enhance self-sufficiency and resilience.
- Facilitated workshops on life skills, promoting effective communication and problem-solving strategies.
- Developed supportive relationships with mentees, fostering trust and open dialogue for growth.
- Coordinated group activities to encourage community building among shelter residents.
- Advocated for client needs through resource navigation and crisis intervention support.
- Facilitated workshops on safety planning and empowerment strategies for residents.
- Collaborated with community organizations to enhance service delivery and referral processes.
Education
High School Diploma -
John Muir Charter School
Stockton, CA06-2010
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Behavioral health interventions
- Mental health awareness
- Professional boundaries
- Relapse prevention
- Family support
- Motivational interviewing
- Recovery planning
- Self-care promotion
- Multicultural competence
- Substance abuse
- Empathy development
- Goal setting assistance
Certification
- Licensed Peer recovery support specialists-
Timeline
CSA II- Peer Recovery Support Specialists
Northern Nevada Adult Mental Health Services
10.2025 - 01.2026
Peer Support Specialist Intern
Washoe County's Women's Crossroads Program
04.2025 - 10.2025
Assistant Manager Women's And Families Crossroads
The Reno Initiative for Shelter & Equality
09.2022 - 07.2025
Families Mentor (Team Lead)
The Reno Initiative for Shelter & Equality ( Our Place Family and Women Shelter)
04.2020 - 09.2022
High School Diploma -
John Muir Charter School
Advocate of the year 2024
I was Voted Advocate of the Year 2024 because of my hard work and dedication to our community and wanting to embrace change wanting to see the light come back in individuals who sat in such darkness and wanting to help our unsheltered neighbors achieve so much more with this achievement I was honored and at the same time shocked because when you are awarded something for doing something you love it is such a challenge to accept but with that I also was made aware of not only was I help making the change in our community but there were many eyes that were watching