Charlotte Dockery
Citibank
Fall Branch,TN
42
years of professional experience
Senior analyst with robust background in data analysis, financial modeling, and strategic planning. Known for strong collaboration skills and adaptability in fast-paced environments. Adept at leveraging advanced analytical tools and methodologies to drive impactful business decisions. Consistently delivers results through teamwork and solutions-focused approach.
Work History
Business Risk and Control Sr Analyst, AVP
19 Years 9 Months- Analyzed data to identify trends and inform strategic decision-making.
- Collected, arranged, and input information into database system.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Devised and implemented processes and procedures to streamline operations.
- Participated in strategic initiatives to enhance operational efficiency across multiple business units.
- Maintained compliance with industry regulations by maintaining risk mitigation measures and accurate documentation.
- Developed comprehensive reports to support executive-level presentations and discussions.
- Collaborated with cross-functional teams to optimize process workflows and enhance efficiency.
- Assisted with risk assessment initiatives, identifying potential vulnerabilities in operational processes.
Store Manager
22 Years 11 Months- Oversaw daily operations, ensuring exceptional customer service and food quality standards.
- Managed staff scheduling, optimizing workforce efficiency to meet peak demand periods.
- Implemented inventory control procedures, reducing waste and improving cost management.
- Trained and mentored team members, fostering a collaborative and productive work environment.
- Conducted regular performance evaluations, identifying areas for improvement and development opportunities.
- Maintained compliance with health regulations, ensuring safe food handling practices across all shifts.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Education
High School Diploma
Skills
Client management
Client relationship management
Data analysis
Performance monitoring
Tableau software
MS Excel
Root-cause analysis
Databases
Microsoft Office
Microsoft PowerPoint
Microsoft Word
Timeline
Business Risk and Control Sr Analyst, AVP
Citibank
11.2006 - 08.2026Read More
Store Manager
Burger King
09.1984 - 08.2007Read More
Sullivan North HS
High School Diploma
Read More