Charlotte Eller
Orlando,Florida
Summary
Dynamic professional with a strong background in customer support and art design, honed at Universal Studios and Jadegraphics. Proven ability to enhance guest satisfaction through effective complaint handling and quality assurance. Skilled in Adobe Creative Suite and committed to delivering exceptional service in fast-paced environments. Offering strong foundation in customer service principles and readiness to learn and grow within this field. Contributes ability to quickly grasp new concepts and skills, including handling transactions and resolving customer inquiries. Ready to use and develop skills in communication and problem-solving in Service Associate role.
Overview
3
3
years of professional experience
Work History
Quick Service Associate
Universal Studios
Orlando, FL
01.2024 - Current
- Delivered exceptional customer service in high-pressure environments, ensuring guest satisfaction and positive experiences.
- Assisted guests with inquiries and concerns, providing timely resolutions and maintaining operational efficiency.
- Collaborated with team members to streamline processes, enhancing overall service delivery during peak hours.
- Utilized ticketing systems to process transactions accurately, maintaining a balanced cash register throughout shifts.
Art Assistant
Jadegraphics
Orlando, FL
12.2023 - 11.2024
- Assisted in creating visual content using Adobe Creative Suite for diverse client projects.
- Coordinated project timelines to ensure timely delivery of art assets and collateral materials.
- Collaborated with graphic designers to refine concepts and enhance overall design quality.
- Implemented feedback processes to improve design iterations and align with client expectations.
Customer Service Cashier
Brooklyn Water Bagels
Orlando, FL
08.2023 - 01.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product selections and inquiries to enhance satisfaction.
- Maintained cleanliness and organization of cashier area for optimal operations.
- Handled cash and credit transactions accurately, minimizing discrepancies.
Associate
McDonald's
Haines City, FL
03.2023 - 09.2023
- Supervised daily operations to ensure quality service and efficient workflow.
- Trained new team members on standard procedures and customer service best practices.
- Implemented strategies to enhance customer satisfaction and streamline processes.
- Collaborated with management to maintain compliance with health and safety regulations.
Education
High School Diploma -
Ridge Community High School
Davenport, FL05-2024
Skills
- Customer support
- Patience and tolerance
- Complaint handling
- Quality assurance
- Art & Design
- Computer / Reception
- Stocking
- Cashier
Timeline
Quick Service Associate
Universal Studios
01.2024 - Current
Art Assistant
Jadegraphics
12.2023 - 11.2024
Customer Service Cashier
Brooklyn Water Bagels
08.2023 - 01.2024
Associate
McDonald's
03.2023 - 09.2023
High School Diploma -
Ridge Community High School