Erin Reilly

Orlando,FL

Summary

Dedicated Quick Service Associate with proven expertise in delivering exceptional guest experiences and resolving issues efficiently. Known for strong attention to detail and commitment to quality assurance. Dedicated team player with punctual nature and open communication. Works well under pressure.

Overview

years of professional experience

Certification

Work History

Quick Service Associate /Food and Beverage Attendant

Universal Studios

Orlando, FL

08.2025 - Current

VIP Guest Relation, Serving with discretion and confidentiality.
Provided exceptional guest service by addressing inquiries and resolving issues promptly.
Assisted in maintaining cleanliness and organization across service areas to enhance guest experience.
Collaborated with team members to ensure efficient operations during peak hours.
Utilized point-of-sale systems for accurate order processing and transaction management.
Food preparation at several different locations within the Park.
Developed strong relationships with clients through consistent communication and excellent service delivery.
Maintained high customer satisfaction standards to meet or exceed targets.
Delivered prompt service to prioritize customer needs.

Food & Beverage Quick Service Cast Member

Walt Disney World Parks and Resorts

Orlando, FL

08.2024 - Current

Delivered exceptional guest experiences by providing assistance and information throughout park attractions.
Collaborated with team members to ensure smooth operations during high-traffic periods, enhancing overall efficiency.
Maintained cleanliness and organization of assigned areas, contributing to park's welcoming atmosphere.
Engaged with guests to promote park events, boosting participation and enhancing visitor enjoyment.
Adapted quickly to changing circumstances, ensuring consistent service quality across diverse situations.
Monitored safety protocols, ensuring compliance and promoting a safe environment for guests and staff.
Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
Handled cash transactions effectively, ensuring accuracy and adhering to company policies for financial security.
Developed strong relationships with team members across departments, promoting open communication channels that led to improved collaboration efforts.
Assisted in creating memorable experiences for guests through interactive entertainment and engaging activities.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Resolved guest concerns in a timely manner, demonstrating commitment to excellent customer service.
Supported team members during peak times by taking on additional roles when needed, fostering a cooperative work environment.

Line Cook

The Grand Marlin

Panama City Beach, FL

01.2023 - 07.2024

Prepared high-quality dishes according to menu specifications and presentation standards.
Collaborated with kitchen team to ensure efficient food preparation and timely service.
Maintained cleanliness and organization of workstations to adhere to health and safety regulations.
Assisted in inventory management, ensuring proper stock levels of ingredients and supplies.
Monitored food quality during preparation, ensuring consistency in taste and presentation.
Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Prepared food items such as meats, poultry, and fish for frying purposes.
Plated and presented all dishes to match established restaurant standards.
Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
Collaborated with chef to develop new menu items, leading to increased diner interest and sales.
Maintained smooth and timely operations in preparation and delivery of meals.

Education

Associate of Science - Cultural Studies

Gulf Coast State College

Panama City, FL

05-2025

High School Diploma -

Bay High School