Andres Daniel
Orlando
Summary
Seasoned trainer with expertise in technology and food and beverage sectors, excelling in software development, system administration, and technical support. Demonstrated ability in problem-solving and performance optimization. Proven track record in project management and team collaboration. Committed to continuous learning and industry trend awareness to drive organizational success.
Overview
6
6
years of professional experience
Work History
Quick Service Food & Beverage Trainer
Universal Orlando Resort
01.2024 - Current
- Trained Dozens of new hires for the summer rush both minor and international hires
- Assembled and served meals according to specific guest requirements.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Modified requested menu items in POS system to customize orders.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Promoted food items, beverages and desserts to increase sales.
- Performed opening and closing duties such as cleaning tables, floors, counters, restocking supplies.
Outdoor Vending Food And Beverage
Walt Disney World
12.2022 - 11.2023
- Greeted customers and provided excellent customer service.
- Operated cash registers to process payments from customers.
- Utilized Point Of Sale system to accurately record all transactions.
- Handled customer complaints professionally while maintaining a positive attitude.
- Kept customer and food preparation areas clean and well-organized.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
Culinary
Busch Gardens Williamsburg
09.2019 - 02.2022
- Food/ Line Prep
- Cash Trained
- Assistant Supervisor trained (Moved to Florida before promotion)
- Maintained a professional level of guest services, communication and team work during busy seasonal events such as Christmas Town, Hallowscream and Marti Gra.
Education
Advanced Diploma -
Peninsula Catholic High School
Virginia06.2017
Bachelor of Science - Information Technology
ECPI University
Newport News, VANewport News, VA
Information Technology
Randolph Macon College
Ashland, VAAshland, VA
Skills
- Software upgrades and implementation
- Team training and development
- Quality assurance and troubleshooting
- User support and data recovery
- Customer service and systems analysis
- Hardware diagnostics and installation
- Appointment scheduling in call centers
- Team coordination for food safety
- Attention to detail and time management
- Point of sale operations and cash handling
- Client relationship management
- Self-improvement motivation
- Service in food and beverage sectors
- Critical thinking for analysis
- Product upselling strategies
- Cleanliness standards in operations
Accomplishments
Multiple years on Honor Role and Principles List, Star Scout BSA
Volunteer Experience
- 2015, Refugee Donations
- 2014, PORT
- 2012, 2015, Alter Server/Usher
Languages
English, Full Professional
Activities
- SPCA
- PORT
- Food Drives
Languages
English
Full Professional
Spanish
Limited
References
References available upon request.
Timeline
Quick Service Food & Beverage Trainer
Universal Orlando Resort
01.2024 - Current
Outdoor Vending Food And Beverage
Walt Disney World
12.2022 - 11.2023
Culinary
Busch Gardens Williamsburg
09.2019 - 02.2022
Advanced Diploma -
Peninsula Catholic High School
Bachelor of Science - Information Technology
ECPI University
Information Technology
Randolph Macon College