Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Giovanna Damacena De Queiroz

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Food and Beverage Quick Service

Walt Disney World Resort
12.2022 - Current
  • Received and processed food and beverage orders from guests using computerized guest check system.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.
  • Enhanced customer satisfaction by providing prompt and attentive food and beverage service.
  • Maintained a clean and organized dining area, ensuring a pleasant atmosphere for guests.
  • Increased upselling success by suggesting appropriate food and drink pairings based on individual preferences.
  • Handled high-pressure situations calmly, maintaining professionalism during peak hours or when faced with difficult patrons.
  • Answered customers' questions, recommended items, and recorded order information.
  • Increased sales significantly by upselling higher-end products to customers.
  • Established and maintained productive working relationships with associates, customers and patrons.

Front Desk Receptionist

Agile School
01.2019 - 12.2019
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.
  • Developed strong working relationships with team members, fostering a positive work environment.

Education

English - English For Academic Purposes

Valencia College
Orlando, FL

High School Diploma -

E.E Dr Celso Gama
Brazil
11.2018

Skills

  • Staff training
  • Time management
  • Clear communication
  • Point of sale systems
  • Conflict resolution
  • Customer service excellence and communication skills

Languages

Portuguese
Native or Bilingual
English
Native or Bilingual

Timeline

Food and Beverage Quick Service

Walt Disney World Resort
12.2022 - Current

Front Desk Receptionist

Agile School
01.2019 - 12.2019

English - English For Academic Purposes

Valencia College

High School Diploma -

E.E Dr Celso Gama

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Giovanna Damacena De Queiroz