Katherine Cabrera
Grant-Valkaria,FL
Summary
Detail-oriented professional with experience in fast food and counter service, specializing in customer satisfaction and efficient operations. Maintained high cleanliness standards and effectively managed inventory in fast-paced environments. Strong communicator who thrives under pressure, enhancing team dynamics and customer experiences. Implemented innovative organizational methods to improve workflow and service quality.
Overview
2
2
Languages
13
13
years of professional experience
Work History
Quick Service Food Server/Front Desk Night Auditor
Walt Disney World Resort
Orlando, Florida
07.2021 - 09.2026
- Collaborated with team members to ensure timely service during peak hours.
- Handled customer complaints professionally while maintaining a positive attitude.
- Performed opening and closing duties such as cleaning tables, floors, counters, restocking supplies.
- Greeted customers promptly to ensure they felt valued and attended to. and provided excellent customer service in a fast-paced dining environment.
- Addressed guest inquiries and resolved issues promptly and professionally.
- Trained new staff on service protocols and operational procedures.
- Managed nightly financial reports and ensured accuracy of transactions.
- Conducted routine audits of cash drawers and credit card transactions.
- Monitored security systems to maintain a safe environment for guests.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Resolved customer issues quickly while maintaining a high level of professionalism.
- Processed guest check-outs efficiently, ensuring smooth transactions and accurate billing., including payment processing and providing receipts.
Cake Decorator
Publix
Kissimmee, Florida
03.2016 - 07.2021
- Assisted customers in selecting cake designs and flavors for special occasions.
- Created custom cakes for special occasions such as weddings, birthdays, and anniversaries.
- Answered phone calls, put in orders and handled customer disputes or complaints.
- Stocked shelves and ordered inventory when product stock became low.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Line Cook
Fuddruckers
Kissimmee, Florida
01.2014 - 03.2015
- Engaged with customers to address special requests or dietary needs promptly.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Followed proper food handling methods and maintained correct temperature of food products.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Cashier
Dunkin' Donuts
Kissimmee, Florida
08.2014 - 11.2015
- Prepared coffees, teas and baked goods according to company standards in an efficiently utilized space.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Greeted customers and answered questions about the store's products and offerings.
- Maintained cleanliness of checkout area including countertops, registers, windowsills, seating areas and floors.
Education
GED -
West Madison Falls High School
Online10-2015
Skills
- Cash handling
- High stamina
- Empathy skills
- Food safety
- Order processing
- Staff training
- Team collaboration
- Daily revenue tracking
- Sanitation practices
- Professional grooming
- Food preparation
- Efficient work pace
- Reliability and punctuality
- Conversant in Spanish
- Customer service excellence
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Quick Service Food Server/Front Desk Night Auditor
Walt Disney World Resort
07.2021 - 09.2026
Cake Decorator
Publix
03.2016 - 07.2021
Cashier
Dunkin' Donuts
08.2014 - 11.2015
Line Cook
Fuddruckers
01.2014 - 03.2015
GED -
West Madison Falls High School