Charlotte Ernst
Garland
Summary
Dynamic professional with a proven track record in customer service and sales management, notably at Atlas Home Services. Excelled in high-volume environments, enhancing customer engagement and streamlining sales processes. Adept at multitasking and fostering teamwork, I bring a blend of analytical prowess and a team player attitude to drive market penetration and operational efficiency.
Overview
9
9
years of professional experience
Work History
Bartender
Char Bar and BBQ
07.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Sales Manager
Atlas Home Services
04.2016 - 01.2024
- Utilized data analytics to refine sales techniques for improved customer engagement.
- Streamlined sales workflows to reduce bottlenecks and accelerate closing cycles.
- Crafted targeted campaigns for increased market penetration and brand visibility.
- Developed comprehensive sales strategies by analyzing market trends and customer needs.
Bartender
VFW
12.2018 - 03.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Server
Wizards
05.2020 - 03.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Sachse High School
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
Timeline
Bartender
Char Bar and BBQ
07.2024 - Current
Server
Wizards
05.2020 - 03.2022
Bartender
VFW
12.2018 - 03.2023
Sales Manager
Atlas Home Services
04.2016 - 01.2024
Sachse High School
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